Job Description

The Wellbeing Partner plays a central, irreplaceable role in creating a home environment where residents experience joy, purpose, connection and meaning every single day. This role demands imagination, curiosity, emotional intelligence and a genuine commitment to enhancing the lives of others.


You bring life, energy and warmth into the home.


You craft moments that matter and help people feel seen, valued and alive.


You understand that wellbeing is not an "activity" -- it is a life experience.


This is a hands-on, resident-focused role that shapes the home's emotional tone, culture and daily rhythm. You help residents live full, meaningful and aspirational lives, whatever their age, needs or personal circumstances.

About The Role

1. Deliver High-Impact, Meaningful Wellbeing Experiences


You deliver a vibrant, imaginative and inclusive wellbeing programme that enhances residents' emotional, social, cognitive and physical wellbeing. This includes, but is not limited to:

Silent discos and immersive sensory events Theatre-style storytelling and expressive arts Music, singing, dancing and rhythm-based sessions Cultural celebrations and themed experiences Cinema and theatre nights Creative arts, crafts and tactile sessions Spa-inspired wellbeing moments "Night Out, Night In" experiences, dining events and reminiscence themes In-home immersive experiences such as travel days, food tasting, safari themes or beach recreations Movement sessions adapted for mobility and cognitive ability

All sessions must align with up-to-date support plans and risk assessments.


All sessions and outings must have completed activity-specific risk assessments.



2. Deliver Personalised 1:1 Wellbeing Support


Residents who cannot participate in group sessions must still experience rich, personal engagement. You will deliver:

Bedside sensory work Life-story conversations and personal reminiscence Gentle movement and soothing connection Tactile, sensory or creative engagements tailored to their needs Mini-experiences recreated directly in personal spaces Comforting emotional presence during moments of sadness, anxiety or loneliness Your 1:1 interactions must always reflect the support plan and individual preference.


3. Build Strong, Meaningful Resident Relationships You will:

Build deep, trusting relationships grounded in dignity, respect and genuine interest Understand resident preferences, comfort needs, humour and life history Know what makes each person feel safe, calm, engaged or energised Tailor every interaction to identity, background and aspiration Communicate wellbeing observations and emotional changes to colleagues promptly

Your connections enrich lives and strengthen the whole care team's understanding of each


resident.



4. Measure Wellbeing Outcomes & Influence Care


Wellbeing Partners help identify improvements, declines and patterns in a resident's


emotional or social health. You will:

Monitor levels of engagement and participation Identify individuals at risk of social withdrawal or emotional decline Develop targeted wellbeing interventions in partnership with the Wellbeing Lead Share wellbeing observations during multidisciplinary discussions Contribute to clinical and care planning reviews Ensure wellbeing evidence supports the home's inspection readiness

Your insight is vital to holistic care.



5. Support Admissions, Transitions & End-of-Life Wellbeing


You will play a meaningful role at key moments in residents' journeys:

Welcoming new residents, easing anxieties and building early rapport Providing gentle wellbeing support for residents returning from hospital Offering calm, personalised emotional support for those receiving end-of-life care (in line with their preferences, dignity and comfort) Supporting families sensitively during transitions This work is delicate, compassionate and essential.


6. Community Engagement & Outings


You help residents remain part of the world beyond the home. This involves:

Escorting residents on trips, events, holidays and local outings Building links with schools, choirs, churches, colleges and community groups Supporting intergenerational projects and external performances Identifying opportunities for cultural, social or sensory enrichment Promoting community involvement and volunteer opportunities You are a bridge between residents and their wider world.


7. Professional Family Communication (Including WhatsApp Groups)

Share updates and photographs (where consent is in place) on the home's family

WhatsApp groups, ensuring communication is professional, warm and accurate.

Check permissions for all residents before sharing any images or content. Ensure content is dignified, respectful and representative of resident choice. Respond to family queries appropriately and escalate concerns when needed. Strengthen partnership working with families to enhance resident wellbeing.

Communication must always meet CHG standards and protect privacy.



8. Documentation, Governance & Compliance

Record meaningful, personalised wellbeing interactions in Nourish promptly. Ensure support plans and wellbeing risk assessments are followed. Complete and adhere to activity-specific risk assessments for every session and outing.
Maintain accurate records for inspection readiness, quality governance and internal audits. Escalate any changes in wellbeing needs to relevant colleagues.

Your documentation informs multidisciplinary care and evidences positive impact.



9. Volunteers & Community Contributors

Support volunteers in delivering safe, meaningful interactions. Provide guidance, supervision or signposting as appropriate. Ensure volunteer activities align with risk assessments and resident preference.


10. Environmental Influence & Presentation

Contribute ideas to ensure wellbeing spaces are warm, welcoming and visually appealing. Prepare rooms and communal areas before sessions and restore them afterwards. Use the environment creatively to enhance atmosphere and comfort.


11. Enrichment Beyond Structured Sessions Wellbeing is not just delivered at set times. You will:

Provide emotional reassurance Initiate spontaneous conversation or connection Notice subtle changes in mood or wellbeing Reduce loneliness through presence and companionship Promote dignity, empathy and calm across the home This emotional intelligence is central to exceptional care.


12. Continuous Professional Development You will:

Attend training, development sessions and wellbeing workshops Bring new ideas from research, arts, dementia innovation and sector best practice Share ideas and inspiration to keep the programme fresh and evolving Contribute to CHG-wide wellbeing initiatives and innovation You help elevate wellbeing practice across the organisation.

Required Criteria

Skills Needed

About The Company

Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.

Company Culture

Constantia Care's culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better--for both those they care for and those who provide the care--shapes every interaction and ensures a high standard of service.

Company Benefits

Constantia Care provides caregivers with a comprehensive benefits package focused on both professional growth and personal well-being. They offer competitive pay based on the real living wage and continuous professional development through training. Staff are supported by a 24/7 helpline, free counselling, and mental health resources. Additional benefits include a special birthday treat, a paid day off for volunteering, exclusive employee discounts, and a workplace pension scheme. These perks reflect the company's commitment to valuing its team as much as its clients.


Vacation, Paid time off, Competitive salary, Employee Recognition Scheme, Culture of recognition

Salary

12.25 per hour