Job Description

Tourism:

Whisky/ Retail Specialist

Location:

The Glenturret Distillery - Crieff

Hours:

Full time - 40 hours per week, 5 days out of 7 (including weekends)

Contract type:

Permanent

Salary:

Competitive salary plus excellent Company benefits

The Glenturret Distillery, Scotland's Oldest Working Distillery, owned in partnership with Lalique, one of the world's truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.

This is a unique luxury Scottish brand. The hospitality and tourism business comprises an award-winning visitor attraction, luxury retail, the Two Michelin Star Lalique Restaurant and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of Whisky/ Retail Specialist at The Glenturret will report to the Operations Manager and play a key role in promoting and selling the Glenturret brand, driving sales performance across all retail channels and delivering on departmental sales objectives. This position requires delivering outstanding customer service while managing sales and cash transactions. As well as engaging with customers, effectively communicating the features and benefits of products, and employing suggestive selling techniques to meet customer needs and drive sales.

Key responsibilities include:

Providing exceptional customer service in the Glenturret Retail Shop and Lalique Boutique Helping out in the Dram Bar serving whisky/ coffee as and when required Facilitating e-commerce sales effectively Assisting with stocktaking as necessary Handling all incoming calls with professionalism and efficiency Sharing information regarding Glenturret and Lalique products, including details about tours and booking availability Maximising every opportunity to upsell experiences and products to enhance customer satisfaction and increase sales of Glenturret Whisky and merchandise Assisting in promoting the Glenturret brand to enhance brand visibility Helping host evening events and product launches

About you:

This role is suitable for someone who is passionate about whisky and luxury retail, possesses excellent organisational and people skills with the ability to work comfortably on your own or together as a team. You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.

Exemplary communication and time management skills, flexibility and proactivity as well as a friendly and solution-focused attitude are imperative.

You're passionate about The Glenturret Brand and possess the confidence to engage with customers, communicating features and benefits of merchandise whilst applying suggestive selling techniques to appeal to the customer's needs and ultimately generate sales.

Previous experience in a luxury retail/ whisky outlet is essential, and as you will be part of the site duty management team, prior experience in fire and safety/ evacuation procedures is preferred.

What is on offer for you:

Fantastic career and development prospect

37 days holiday per year (Pro rata)

Double matched workplace pension

Death in service assurance

Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant

Free onsite parking

Cycle to work scheme

Discount on gym membership

Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink

Access to an employee assistance programme

Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

A full job description is available on request.

Job Types: Full-time, Permanent

Benefits:

Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Sick pay Store discount
Ability to commute/relocate:

Crieff PH7 4LD: reliably commute or plan to relocate before starting work (required)
Experience:

Luxury retail/ boutique: 2 years (required) till systems, cash-handling and cash-up procedures: 1 year (required) Supervising: 1 year (required)
Work authorisation:

United Kingdom (required)
Location:

Crieff PH7 4LD (preferred)
Work Location: In person