Job Description

Founded in 2004, Rapha exists to inspire the world to live life by bike. We believe that cycling has the power to improve people\xe2\x80\x99s lives but as well as enjoying it for what it is today, we are determined to change cycling and open it up to more people so that they too can discover the joys of riding a bike.
We are looking for a Wholesale Operations Coordinator to join the Wholesale Operations Team here at our HQ in London. As the Wholesale Operations Coordinator you will ensure our products are in the right place at the right time. You will be responsible for the management and orders for our global wholesale partners. You will ensure their orders are delivered on time, order books are maintained and systems are accurate.

Building a thorough knowledge of the systems we have and the partners we work with are essential for offering our partners best in class service. We are a hard working, ambitious team who work collaboratively across Rapha to reach our goals of best in class service.

The Role

• Responsible for the regular maintenance, review and execution of the wholesale order book.
• Regularly review product intake to ensure orderbook is maintained.
• Be fully aware of all products on the launch calendar to ensure cohesive launches are successfully executed.
• Manage daily contact with all customers through the department inbox.
• Responsible for the processing of orders within agreed SLA\xe2\x80\x99s as well as back/forward order reviews.
• Support the sales team with the onboarding and activation of new accounts.
• Work cross functionally with Finance to ensure all accounts invoices and credits are posted.

• Ensure the B2B wholesale systems are updated at all times and stakeholders are fully supported in their day to day use.

The Candidate

• Passionate about cycling and helping the world living life by bike.
• Previous experience in a B2B or B2C environment is ideal.
  
• Tech savvy.
• Analytical and numerically literate.
• Excel knowledge, ideally previous experience.
• A commercial and entrepreneurial flair.
• Strong communications skills and attention to detail.

Working at Rapha We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.

• Flexible working hours
• Support ad-hoc remote working during the week - Minimum 3 days in office
• Free barista coffee and social drinks in the office
• Monthly department social events and quarterly office social away days
• We offer a flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle to cycling through our Getting Started Scheme.
• We offer all our employees a 50% apparel discount and a discount for family and friends
• An annual clothing allowance
• Free membership to the Rapha Cycling Club
• Company Pension Scheme