Job Description

Location:

Wembley (office-based)

Salary:

28,000-30,000 per year

Hours:

Monday-Friday,

7:00am-4:00pm

About the role

We're looking for someone organised, calm under pressure, and good with people to support our wholesale and production teams. You'll handle wholesale enquiries, process orders, coordinate with the bakeries, and make sure everything runs smoothly from order to delivery. The early start means you're ahead of the day's production from the beginning -- ideal for someone who likes getting things done early.

What you'll be doing

Wholesale & customer support

Manage the wholesale email inbox and respond promptly and professionally Answer incoming wholesale calls and help with enquiries, order updates, and complaints Provide quotes, pricing details, samples, delivery info, and account setup support Keep the Potential Wholesale Customer Tracker up to date Proactively follow up with potential wholesale customers

Order & production coordination

Process internal, ADHOC, and wholesale orders accurately Create delivery notes, packing sheets, and production schedules Work closely with logistics, bakeries, and customers to keep orders on track Maintain up-to-date product and pricing information Run regular production reports and share insights with the team

Billing & payments

Generate customer invoices and process phone payments securely Reconcile weekly order amendments each Monday and prepare invoice summaries
What we're looking for

1-2 years' experience in

admin, wholesale, logistics, or production support

Confident using

Excel

(spreadsheets + basic reporting) Strong written and spoken English Excellent phone manner -- calm, clear, and professional Comfortable in a

fast-paced, deadline-driven environment

High attention to detail -- accuracy really matters here Able to work onsite in Wembley

7am-4pm, Monday-Friday

This role suits someone who

likes an early start and structured working day enjoys checklists, tidy systems, and accuracy is steady, reliable, and customer-focused
Benefits

Company pension Staff discount Discounted or free food
Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount
Work Location: In person