Job Description

Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?
Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.
We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.
We currently deliver an outstanding Let's Talk Service in Wirral building resilience and reducing risk for children and young people, and 0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people's services have a positive impact on the health and wellbeing of families in our communities.
We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.
Main duties of the job

• Provide Administrative support to clinical and non-clinical services.
• To work as part of a team.
• To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne updating databases and spread sheets, scanning, typing, photocopying, and arranging meetings/events
• To receive telephone calls from patients who wish to book or change their appointments or have general enquiries.
• To act as a first point of contact for all forms of communication.

About us
About the Trust
Our local and community based services support people to live well and independently, including:

• 0-19 / 0-19+ Health and Wellbeing Services
• Let's talk Service
• Community Nursing
• Sexual Health Wirral
• Community Cardiology
• Walk-in centres
• Speech and Language Therapy
• Teletriage
• Community Dental
• Social Care
• End of Life Care

As a Trust, we provide extensive continuous professional development opportunities through a diverse range of learning solutions, including virtual and face-to-face events, webinars and action learning sets. We subscribe to numerous memberships and licences to support staff development and continuous learning.
You can read more about the Trust via the careers section on our website.
Details
Date posted
29 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pa (pro rata)
Contract
Permanent
Working pattern
Part-time
Reference number
844-7319262-A
Job locations
Highfield Centre, Victoria Central Hospital
Mill Lane
Wallasey
CH44 5UF
Job description
Job responsibilities
Please see attached Job description and person specification for more details about this exciting role Job description
Job responsibilities
Please see attached Job description and person specification for more details about this exciting role
Person Specification
Qualifications and Professional Training
Essential

• NVQ Level 2, GCSE Level or equivalent experience

Desirable

• Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience & Knowledge
Essential

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of accurate data inputting
• Ability to produce work of a good standard with attention to detail

Skills and Attributes
Essential

• Good oral and written communication skills with people from a wide variety of backgrounds
• Ability to communicate sensitively with all staff groups, patients and their families
• Good organisational skills
• Ability to produce work of a good standard with attention to detail

Desirable

• Ability to work under pressure to meet tight deadlines

Personal Qualities
Essential

• Patient
• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary
• Proactive
• Ability to travel to clinics/meetings/sessions across the Trust

Person Specification
Qualifications and Professional Training
Essential

• NVQ Level 2, GCSE Level or equivalent experience

Desirable

• Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience & Knowledge
Essential

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of accurate data inputting
• Ability to produce work of a good standard with attention to detail

Skills and Attributes
Essential

• Good oral and written communication skills with people from a wide variety of backgrounds
• Ability to communicate sensitively with all staff groups, patients and their families
• Good organisational skills
• Ability to produce work of a good standard with attention to detail

Desirable

• Ability to work under pressure to meet tight deadlines

Personal Qualities
Essential

• Patient
• Flexible
• Ability to use own initiative but understand the need to seek advice when necessary
• Proactive
• Ability to travel to clinics/meetings/sessions across the Trust

Skills Required