Job Description

About the Role

Location & Contract:

This is a full-time, fixed term contract (12 months). The role is hybrid working, with travel required to our Reading hub at least twice per week at your own cost.

As well as travel to wish events across the UK, at the organisation's expense, is required frequently throughout the year, with overnight stays included, where necessary.

Closing Date: Tuesday 22nd July, 12:00 pm

We reserve the right to close this advert earlier if we receive sufficient applications. If you are interested in this role,

please submit your application as soon as possible via our website*

A Wishgranter is responsible (collectively and individually) for facilitating and delivering wishes, ensuring that each wish experience is unique to the child/young person, creating magical experiences for them to cherish. A Wishgranter is responsible for facilitating and managing a large network of relationships such as the wish child and their family, volunteers, medical professionals, partners, and suppliers. As each wish is unique, accurate record keeping, data privacy, safeguarding and budget management are essential for every wish.

To see the full job description go to our website

Key Responsibilities

Manage and oversee a caseload of 120+ wishes, per annum, ensuring wishes are moved through the journey in line with Wishgranting service level agreements. Liaise directly with volunteers, suppliers, and wish families to gather requirements and develop detailed event plans to facilitate bespoke wish experiences. Lead in-depth telephone conversations with wish families regarding their health, well-being, and complex medical needs to ensure we deliver a wish event that caters for all. Ensure detailed risk assessments are completed and recorded for every wish. Coordinate all logistical aspects of the wish events, including transportation, accommodations, and medical equipment. Identify and liaise with vendors, suppliers and contractors for catering, decor, and other event services. Empower and involve our volunteers to facilitate and grant wishes within their own communities, whilst maintaining the standards and service level agreements set out in our wish processes/manuals. Create volunteer requests for assistance on wishes and provide support to our community of volunteers to build anticipation for the child throughout the design stage of the wish journey. Manage and oversee an annual budget of 240,000+ ensuring funds are allocated effectively to support the delivery of 120+ wishes. Follow the wish manuals for budget guidance. Take responsibility for ensuring budgets are created and wish budget records are accurate to identify potential overspends and react accordingly.
Essential Criteria:

A minimum of 1-2 years' experience in roles with customer service or events management specialisms. Experience in creating, managing, and monitoring budgets with an overall value of 250k+ Developed knowledge and experience working with children or families with complex medical needs. Experience carrying out detailed administrative duties in a fast-paced, high-pressure environment. High level of IT skills particularly in MS Office Suite Excellent organisational and time management skills with the ability to prioritise an ever-changing workload. The ability to communicate effectively (written and verbal) Experience working with suppliers and negotiating the best price for services
Desirable Criteria

Maintain a professional, caring, friendly and helpful manner whilst dealing with wish children, their families, volunteers, suppliers as well as other stakeholders Have a high level of emotional intelligence including the ability to show empathy to various stakeholders. Strong empathy with wish families understanding that each child is an individual and has unique needs The ability to be able to build strong relationships Be creative and use initiative Maintain high levels of attention to detail Punctual and reliable Friendly, courteous, and professional Be motivated to always support the charity and its objectives
For full list of key responsibilities and criteria, please see job description below.

At Make-A-Wish, we believe that agile working gives everyone an opportunity to have their own work pattern that suits their role and individual needs. We believe this is the most effective way to give our best to wish children and supporters, and as a result deliver our charitable mission in the most effective way; whilst ensuring we create a happy workplace.

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Relevant level of DBS check will be required for this role. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it's vital that we strive towards ensuring that our trustees, employees, ambassadors and volunteers reflect the communities we seek to serve.

To apply for this role:

To apply for this role, you must apply on our website answering the application questions stated.

No contact from agencies or media sales

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 32,711.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Gym membership Health & wellbeing programme Life insurance Paid volunteer time Sick pay Store discount Work from home
Schedule:

Monday to Friday
Application question(s):

Can you commute to the Reading office twice a week? When are you available to start this role? Do you require any reasonable adjustments for an interview?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Reading RG1 1LX

Application deadline: 22/07/2025