Job Description

Force
Gwent Police
Role Type
Police Staff
Business Area
Custody Criminal Justice & Data Management
Department
Victims Hub
Location
Pontypool Police Station
Grade
SC4
Salary
26,106 - 28,653 pro rata
Part/Full Time
Part Time
Hours per Week
Other
Hours per week - Other
22 Hours and 12 Minutes (3 days)
Type of Contract
Fixed Term
Time Commitment Duration (Months)
12 Months
Level of Welsh language ability required?
2
Closing Date
23/10/2025, 13:00


Job Advert Description

Are you ready for a rewarding Career?

To enable us to deliver outstanding policing for everyone, we need a diverse workforce with a range of skills and abilities to deliver a first-class service to the communities of Gwent.

Role Overview

Are you an empathetic and caring individual looking for a career in supporting victims and witnesses of crime? Our Victim Services Department are recruiting Victim and Witness Care officers to help guide those affected by crime through their criminal justice journey. The role is hybrid and offers excellent learning opportunities for those who want to progress in this area of work and policing.


As a Witness Care Officer, you will contact victims and witnesses in accordance with the Witness Care Framework and maintain contact at each key stage of the Criminal Justice process.


Witness Care Officers offer a client focused service, providing information, advice, practical assistance and will act as a liaison to victims and witnesses, the courts, Crown Prosecution Service and other agencies.


If you would like any more information about the role, please contact Kerry Davies in the Victim Care Hub.

The fixed term contract duration is a period of 12 months or earlier, should the departmental review conclude that the FTC is no longer required in less than 12 months time.

Internal staff will also be prioritised.

HOW TO APPLY

Please note the titles of the areas you are required to evidence (as per the person specification) are pre-populated on the application form. Please refer to the person specification to find further information of the evidence required under each heading.

Please also refer to the candidate guidance attached below which provides more detail on how to complete your application.

INTERNAL CANDIDATES: Please note that we are unable to progress you to shortlisting unless we have received your Line Manager Approval form. Please submit this in line with the closing date. Thank you.

What are our benefits:

Here at Gwent Police, we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:

Generous annual leave entitlement that rises to either 29 or 30 days depending on grade plus 8 bank holidays Employee Assistance programme and a range of wellbeing support programmes Free access to on-site gyms Discounts from various retailers via the Blue Light Scheme and Vectis Card Cycle to Work Scheme Hybrid/Agile working (role dependant) Flexible working opportunities Local government pension scheme Range of support networks Generous maternity/paternity and adoption leave entitlements Generous sick pay provisions Option to become a member of UNISON, the public service union

Diversity and Welsh language

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds, with a range of professional and life experiences, so that we are truly representative of our communities.

Gwent Police provide a positive action support programme for underrepresented groups. To find out more please email Brian & Clare via positive.action@gwent.police.uk or visit our positive action page here: Positive Action | Gwent Police.

We are proud to be a Welsh speaking policing service and welcome applications from candidates with Welsh Language skills.

Disability Confident Employer

We are recognised as a disability confident employer, we aim to recruit and retain disabled people, and people with health conditions, for their skills and talent. You can indicate on your application form whether you require any support or adjustments to enable you to do the job, or to assist you with your application.

Please note: We are actively recruiting for Welsh speakers. Welsh fluency is desirable.