Job Description

This is a fully on-site night shift role supporting and maintaining Blue Yonder (JDA 9.1 Discrete) WMS at a major UK distribution centre. You'll work independently, triaging tickets and ensuring smooth warehouse operations across UK and APAC regions, with plenty of room to grow as the team builds internal capability.

• Fully on-site night shift role (Monday-Friday, 10pm-6am) based in Didcot
• Provide functional support for Blue Yonder WMS (JDA 9.1 Discrete)
• Monitor system performance and resolve overnight operational issues
• Triage tickets, prioritise critical incidents, and escalate when needed
• Act as key overnight contact for UK ops and, eventually, APAC support
• Work independently while collaborating closely with warehouse teams
• Contribute to the move toward internal capability and reduced contractor reliance
• Real scope for growth and progression as the support model evolves

Own the night shift with full autonomy and room to grow fastShape global ops while supporting a major WMS rollout

• Must have hands-on experience with JDA 9.1 Discrete (Blue Yonder)
• Proven background in WMS support within a warehouse/distribution environment
• Confident working independently on night shifts with minimal supervision
• Lives within a 30-minute commute of Didcot (for emergency call-out cover)
• Strong problem-solving skills with ability to triage and prioritise tickets
• Comfortable engaging with both IT teams and warehouse stakeholders
• Excellent communication and stakeholder management skills
• Nice to have: Experience supporting Blue Yonder across UK and APAC regions
• Bonus: Exposure to time-critical, high-pressure distribution settings

Our client is a leading force in the publishing world, with a strong global footprint across print, digital, and audio. Known for a diverse portfolio of bestselling authors, they're expanding into TV, film, and international markets. Their Didcot-based distribution hub is at the heart of their operations, supported by a friendly, close-knit IT team committed to innovation, efficiency, and continuous growth.

• xc2xa348,000-xc2xa355,000 salary depending on experience
• Bonus scheme and a comprehensive benefits package
• 28 days holiday (rising to 30 with service) plus bank holidays
• Private medical insurance and a generous pension scheme
• Access to exclusive employee discounts, including up to 70% off books
• Cycle to Work scheme, rent deposit and season ticket loans
• Summer hours with early Friday finish during warmer months
• Paid community and volunteering days
• Investment in training and development as the team grows
• Free onsite parking, vending machines, and a relaxed, modern workplace

Michael Page