Job Description

Post holder will be a member of the Women's Health Outpatient Booking Team, responsible for the administration of the outpatient pathway in line with the 18 Week Referral to Treatment pathway.
The post holder must have a keen eye for detail, ensuring databases and hospital systems are accurately maintained and administration processes followed to meet the targets set by both the hospital and the government.
Excellent telephone skills are essential as you will be the main point of contact for patients to discuss appointments and outpatient procedures, as well as liaising with other members of the team and other staff within the trust.
We are looking for someone with outstanding organisational and communication skills, who works well with staff and the public, and must be able to demonstrate experience of working under pressure and to set deadlines.
Main duties of the job

• To act as the point of contact for patients for follow up gynaecology appointment queries and antenatal appointments.
• Responsible for the monitoring of follow up and treatment waiting lists.
• Management of the self-referral process for new pregnancy, EPAU and TOP services.
• An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
• Booking follow up appointments as per outcomes from gynae first appointments and antenatal clinics
• Contact patients to arrange appointment dates in accordance with the Trust's Booking Policy.
• Input patient information onto the various IT systems.
• Prepare and print daily waiting lists as appropriate.
• Ensure that waiting lists are compiled with the appropriate case mix following the booking rules.
• Prepare and send out (with minimum delay) notification letters to those patients selected for outpatient appointment, notifying patients by telephone when necessary
• Liaise effectively with wards and departments within the hospital.
• To escalate any urgent problems to the Admin Lead, Junior Service Manager and Senior Service Manager
• Undertake necessary training as and when required by the Trust.
• Work as part of a team in a busy department to deliver outpatient services in Women's Health

About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Details
Date posted
30 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year PA
Contract
Permanent
Working pattern
Full-time
Reference number
418-COR7787-MR
Job locations
Bedford Hospital, Cygnet Wing
Kempston Road
Bedford
MK42 9DJ
Job description
Job responsibilities
Below you will be able to access the attached and Person Specification for more information. Job description
Job responsibilities
Below you will be able to access the attached and Person Specification for more information.
Person Specification
Qualifications
Essential

• Good standard of general education, including English and Maths GCSE

Experience
Essential

• Administrative Experience
• Experience working in customer/patient facing role
• Knowledge of patient records systems/databases with proven experience over 2 years

Desirable

• Previous NHS experience

Knowledge
Essential

• Advanced Keyboard Skills
• Knowledge of confidentiality and data protection issues

Desirable

• NHS IT Systems

Personal Skills
Essential

• Excellent communication Skills
• Good Organisational Ability
• Well-developed inter-personal skills - able to converse in a positive manner at all levels

Person Specification
Qualifications
Essential

• Good standard of general education, including English and Maths GCSE

Experience
Essential

• Administrative Experience
• Experience working in customer/patient facing role
• Knowledge of patient records systems/databases with proven experience over 2 years

Desirable

• Previous NHS experience

Knowledge
Essential

• Advanced Keyboard Skills
• Knowledge of confidentiality and data protection issues

Desirable

• NHS IT Systems

Personal Skills
Essential

• Excellent communication Skills
• Good Organisational Ability
• Well-developed inter-personal skills - able to converse in a positive manner at all levels