Job Description

VANRATH are thrilled to be assisting a leading Professional Services company with the recruitment of a Planner & Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.Shifts are held over Monday to Friday. No weekend working. Permanent position.This role will be based at the company's Newtownabbey office.This role also offers growth opportunities.SalaryFully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression OpportunitiesResponsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.

The Ideal Person

• IT literate, proficient in Microsoft Office
• Previous experience of scheduling/ logistics
• Experience in customer service and customer excellence

Preferred

• Experience operating within a face paced construction industry with a focus toward
• housing maintenance
• A Degree / HND in a related discipline

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.'''' First class interaction with VANRATH. They regularly reached out to me and kept me in the loop with application progression, and new roles that suited me - couldn't recommend enough.''I cannot recommend Vanrath recruitment enough, having just finished university, the process can feel daunting. However the fantastic communication and guidance from the Vanrath team made this process a lot easier. A special mention goes to Patrick who personally guided me through this process. His attention to detail and expertises is unparalleled to any other recruitment company I have dealt with. Would recommend to any professional.

Vanrath