Job Description

Contract: Part Time, Maternity Cover, 22 hours per week Closing Date: 14 December 2023 Interview Date: 18/22 December 2023 Are you looking for your next opportunity within whg? Then this may be the post for you. We have an exciting opportunity for a Work Planner to join our Planning and Admin team. In this role you will be managing the diaries of a number of trade colleagues, tracking and modifying resources where necessary using the DRS software system Previous candidates need not apply Main job responsibilities:

• To be responsible for completing daily diary scheduling for colleagues using the DRS scheduling system.
• Liaise on a daily basis with colleagues to deal with and rectify queries on available and unavailable appointment slots.
• To be first point of call for Customer Services colleagues if a work scheduling or appointment problem occurs.
• Liaise with customers and colleagues) throughout the day, to ensure that all appointments and target dates are met.
• To deal, on a daily basis, with emergency jobs, non-appointed tasks, variations, follow-on jobs, carded, cancelled and suspended jobs, making sure systems (MIS) are updated accordingly.
• Receive run sheets from each colleague on a daily basis, making sure they match with the information entered onto the system the previous day and completing the jobs in MIS.

We\'re looking for someone who has:

• A good knowledge and understanding of DRS software or relevant trades-based work planning system
• Knowledge of Electronic Data Management Systems
• A qualification at Level 2 in English and Maths
• A good understanding of health and safety legislation
• An understanding of the construction industry and the use of trade skills in property maintenance
• Good Microsoft Office skills (Outlook, Word and Excel)
• Strong evidence of producing statistical information and reports using computerised and manual systems

What\xe2\x80\x99s in it for you? In return, you will receive a competitive salary, 27 days annual leave (pro rata) plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts. We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. About us Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, \xe2\x80\x98Be an exceptional place to work that attracts, develops and retains talent\xe2\x80\x99. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves. It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves. We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo. We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary. INDHIGH

We are one of the Midlands\xe2\x80\x99 leading and most successful providers of good quality
homes. Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it. We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work. Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, \xe2\x80\x98Be an exceptional place to work that attracts, develops and retains talent\xe2\x80\x99. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.