Job Description

Title

Work-Based Tutor - Business Administration, Team Leading & Customer Service (0.6)

Hours

22 hours per week (FTE 37 hours), 52 weeks per annum

Salary

Between 35,072 and 40,267 per annum (FTE) / Actual 20,853.62 and 23,942.60

Organisation

Chelmsford College

Closing Date

10/08/2025

Description

Chelmsford College is looking for an experienced and enthusiastic Work-Based Tutor to deliver high-quality training and support for apprenticeships at Level 2 and 3 in Business Administration, Team Leading, and Customer Service. This role involves coaching and mentoring apprentices in the workplace, supporting their progress, preparing them for End Point Assessments, and working closely with employers to align training with business needs.

Key Responsibilities:

Deliver tailored learning and development support for apprentices on Level 2 and Level 3 Business Administration, Team Leading and Customer Service apprenticeship standards.

Provide regular workplace coaching and mentoring to apprentices, enabling practical application of knowledge and skills.

Monitor, assess, and record apprentices' progress, ensuring timely achievement of milestones and qualification requirements.

Support apprentices in portfolio building and preparation for End Point Assessments (EPAs).

Work collaboratively with employers and internal teams to align training with business needs and apprenticeship standards.

Maintain comprehensive and accurate learner records in line with Chelmsford College policies and funding requirements.

Foster a positive, inclusive learning environment that motivates apprentices and encourages engagement.

Stay up to date with changes in apprenticeship frameworks, assessment criteria, and best practice in business administration and customer service training.


What We're Looking For:

Minimum Level 3 qualification in Business Administration, Team Leading, Customer Service, or a related discipline.

Proven experience supporting or delivering Level 2 & 3 apprenticeships in business administration, team leading and/or customer service.

Teaching or training qualification (e.g., Level 3 Award in Education and Training, PTLLS, or equivalent).

Strong knowledge of apprenticeship standards and assessment processes.

Excellent communication, interpersonal, and motivational skills.

Ability to work independently and as part of a team with a commitment to learner success.

Proficient organizational skills and attention to detail.

Experience in a business administration, team leading or customer

service role.
Familiarity with Chelmsford College's learning management systems or similar digital platforms.

Additional coaching or mentoring qualifications.




Why Chelmsford College?

This is a great opportunity to join a respected and inclusive College, committed to learner success and staff development. If you're passionate about vocational training and supporting career progression, we'd love to hear from you.

The College is committed to equality and diversity and to safeguarding and promoting the welfare of children and young people. We expect all staff to share these commitments.

This post is subject to an enhanced DBS check.

If you have any further questions, please e-mail employment@chelmsford.ac.uk

Applications will be considered upon receipt.