Job Description

A new opportunity for a 6-month fixed term contract has opened within our fast-paced, hardworking, and friendly NTW Solutions ESR and AfC team. If you're looking for your next opportunity, we'd love to hear from you!



As a Workforce Officer, you'll play a key role in supporting the Electronic Staff Records (ESR) Team and the Agenda for Change (A4C) job evaluation service.

Your responsibilities will include:

Delivering a high-quality, cost-effective ESR service that meets the needs of managers and staff across the CNTW Group.

Maintaining the accuracy and integrity of the ESR system, ensuring staff changes are processed efficiently.

Enhancing the customer service experience for managers and staff.

Liaising daily with internal and external stakeholders.

Ensuring compliance with relevant policies, procedures, and employment legislation.



What We're Looking For you don't need to be an HR expert--we're looking for someone with:



Excellent communication skills

A willingness to learn

Strong customer service focus

Great attention to detail

Superb organisational and time management skills

The ability to adapt to a changing workload



NTW Solutions is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.



We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.



We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.



We were set up by CNTW NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.



We make a difference and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.



Please find attached job description for full details.



We welcome your application.



Please note - this vacancy may close early once a suitable amount of applications are recieved.



Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).



If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please no