Job Description

Are you a detail-oriented planner with a passion for workforce optimisation? Do you thrive in dynamic environments and enjoy making a real impact on operational performance? If so, we'd love to hear from you!
About the Role
As an Workforce Planning Coordinator, you'll play a key role in supporting our Workforce Planning Manager to deliver cost-efficient resource schedules that align with performance KPIs and budgetary goals. You'll be instrumental in maintaining shift schedules, updating forecasting models, and supporting strategic planning initiatives across our national operations.
What you'll be doing
Key Responsibilities

• Develop and maintain core shift schedules using Rotamaster.
• Update and distribute forecast models and productivity trackers.
• Support new projects and attend planning calls as needed.
• Ensure compliance with employment legislation in all shift patterns.
• Distribute rosters to regional contact centre teams in a timely manner.
• Proactively identify and escalate issues that may impact performance or reputation.
• Deputise for the Workforce Planning Manager when required.
• Collaborate with wider operational teams to support business strategies.

What we'll look for in you
What We're Looking For
Essential:

• Experience with Workforce Management tools and contact centre environments.
• Strong administrative skills and understanding of performance/financial targets.
• Proficiency in MS Office, especially Excel and Power Query.
• Excellent communication, organisational, and analytical skills.
• Ability to build strong working relationships and perform under pressure.

Desirable:

• Experience with Rotamaster.
• Previous workforce planning experience.

If you'd like to learn more about this role, or have any questions, please contact Valentin on
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
All Locations
National OOH/CAS All Locations is a required field
Position
Administration and Business Support
Advertising Salary
31,696 per annum
Vacancy Type
Permanent
Schedule Type
Not Specified
Rewards & Benefits
Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Training & Development
Tailored CPD training delivered via our bespoke Learning Management System.
Extensive training courses accessible via Practice Plus Group Skills Academy.
Great development and career progression opportunities.
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Skills Required