Job Description

Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.


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Workload Planning Controller

Company

: Vaillant Group U.K. Ltd

Location

: Belper-GBR

Country

: United Kingdom (GB)

Brand

: Vaillant

What we achieve together

Utilising an automated scheduling platform to balance field engineer and external agent workload against resource capacity; achieving

maximum efficiency

by overseeing, optimising, and monitoring the planned workload. Scheduling accurate downtime

diary management

to control and manage field, and contact centre resource and workload. Responsibility for diary housekeeping and

maintenance of planned workload

, controlling and maintaining maintenance capacity release through the Salesforce and Monet platforms. Utilising information collated from data sets, dashboards and workstreams to

support diary management

across field and contact centre teams. Working within process to

secure accurate links

between data management and operational scheduling of workload by type. Liaising with both the field and contact centre Management team to make resource recommendations and ensuring

scheduled compliance

is achieved.

What makes us successful together

Previous experience using an

automated scheduling platform

is required. A proven track record of utilising data and reports to

drive operational scheduling

. Skills in the

diary management

of resource and workload. Excellent

written and verbal communication

skills are required. Candidates should be educated in

Maths and English

at a minimum of grade 4 level or equivalent and be proficient in MS

Excel

.

What you can count on

Our recently refurbished contact centre provides our employees with a

comfortable modern working environment

to enjoy. Our contact centre is equipped with

sit-stand desks

, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work. Experience a range of

team building

events and competitions designed to be fun, social and to build team spirit. We offer our employees an

attractive remuneration package

, 25 days holiday plus bank holidays and bonus opportunities. We offer a

generous pension scheme

which enables our employees to have greater financial security when they do retire.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.


You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.


Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Amanda Smith

+44 7734 985 093



Apply now

We care about our planet and aim to work carbon-neutrally for this reason we can only accept online applications.

Let's save the environment together and eliminate paper applications.