Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Ambassador

What this job involves:

The Workplace Ambassador (WA) reports to the South UK Facilities Manager and is responsible for managing the front of house services and providing the reception services. They are responsible for providing support to ensure facilities services are provided in an effective and efficient manner. As front of house support the WA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.



The WA functions as a JLL professional who assists the FM team supporting the management of service delivery in his assigned buildings. The WA is responsible for assisting in all aspects of client and tenant satisfaction.



Additionally, the WA is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants, clients and The Client.

What We're Looking For:

We are looking for a customer-focused professional with excellent verbal and written communication skills, proficiency in Microsoft Office, and experience in a similar customer service role. You must demonstrate strong problem-solving abilities, cultural awareness, and the capacity to work effectively in a fast-paced, demanding environment while representing JLL's reputation and capabilities to clients, tenants, and visitors.

Key Responsibilities:

Greet, assist and direct candidates, new hires and visitors and to the appropriate staff member

Receive, direct and relay telephone, email and other queries

Maintain the reception area in good order

Administration of parking spaces for visitors and employees

Arrange taxis for client staff and visitors as requested

Book onsite meeting rooms and hospitality as per client requests and according to site procedures

Mail and courier duties

Office Administration

Maintain coffee machines including cleaning, restocking, and basic troubleshooting.

Perform mailroom duties including sorting, distributing, and processing incoming and outgoing mail

Assist with general office administration tasks as required



HSE, Security & Quality

Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety

Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same

Monitor and maintain office and badge consumables in line within agreed stock levels

Maintain the security sign-in book

Understand & actively support JLL's Quality Management program



Site Operations

Conduct daily meeting room checks when in satellite offices or as required by South UK Facilities Manager

Prepare & serve hot beverages, layout & clear away catering when in satellite offices or as required by South UK Facilities Manager

Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures

Assist in coordinating the repair and maintenance of office equipment and in the ordering in of office supplies

Ensure accurate and detailed hand over is planned & passed on (for tasks within responsibility), if absent from the business



Additional Duties and Responsibilities

Promotes high level of satisfaction among property management team members and The Client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and / or other direct contact

Provides administrative support to the Facilities Manager.

Acknowledges role as management office "ambassador". Ensures that the firm's image is reflected through proper telephone and reception procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner



Key Performance Measures

Ability to meet above standard job requirements

Ability to work within a team

Ability to fit within the company culture

Ability to adapt to a fast pace and demanding environment



Skills

The candidate must demonstrate the following skills:

Problem solving

Decision makings

Excellent verbal & written communication

Proficient with the use of Microsoft Office tools



Competencies

The candidate must demonstrate the following personal attributes:

Exemplary Customer focused

Assertive

Possess cultural awareness and sensitivity



Experience

Experience in a similar customer service role is desirable.



Qualifications

Education:

Minimum leaving certificate



#LI-JA1

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.