Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Workplace Assistant



Summary



To provide administrative and front of house support duties in accordance with company policies & procedures, and in keeping with Account Management requirements. Assist in the achievement of the Key Performance Indicators and operational targets for the site and perform duties with integrity & diligence in a professional manner.

MAJOR ACTIVITIES AND RESPONSIBLITIES:

1. Receive, inform, and guide visitors including co-ordination with Gartner employees. Coordinate and distribute refreshments where applicable.

2. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation in supervised area

3. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery within managed area.

4. Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance.

5. Ensure appropriate follow-up with customers

6. Read and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the Gartner satisfaction surveys.

7. Maintain conference room booking schedules to maximize efficient use of space.

8. Responsible for maintaining all contacts list including 3rd party service providers / contractors.

9. Responsible for management, maintenance, and upkeep of the office and reception areas ensuring it is always presentable.

10. Assist in the generation of work requests/payment approvals on behalf of the facilities management team.

11. Aid in general administrative activities and any other duties as assigned by Senior Facilities Management team.

12. Assist in mailroom and associated functions including assistance to mail service and couriers.

13. Participate as a key team member in responses to emergency situations.

14. Assist with arranging of "cover" during periods of annual leave.

15. Coordinate and assist Gartner with local office events.

16. Assist in performing other duties.

MINIMUM BACKGROUND REQUIREMENTS:

Education & Experience:

High / Secondary school pass in English & Math's or 1+ years related experience in a similar position encompassing administrative tasks and customer interaction.

Good written & oral communication skills, well-organized and with a demonstrated ability to co-ordinate, prioritize and manage under pressure

Skills:

Sound inter-personal / communications skills. Need be a team player with Gartner-facing capabilities, enthusiasm, and willingness to learn / take responsibility. Strong PC

literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions

Environmental Conditions:

Environmental conditions will be based on the job being performed and work will take place in an office setting.



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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.