Job Description

Why join us?:

Join a dynamic, people focused team where no two days are the same. As a Workplace Assistant, you'll be the friendly face of the business, playing a key role in creating a seamless and welcoming experience for clients and colleagues alike.



If you're organised and take pride in top notch service, this is your chance to shine in a role that truly makes a difference. You'll work closely with a variety of teams, gaining valuable insight into the heart of the business while keeping front-of-house operations running smoothly.

Working hours are 7am-4pm or 8am-5pm on a rota basis and will be based from the Manchester office 5 days per week.

Responsibilities:

As the face of the business, you'll be the first point of contact for all guests and staff--delivering a warm, professional welcome and ensuring everything runs like clockwork. You'll take ownership of the front-of-house experience, from greeting visitors and managing meeting room bookings to issuing security passes and arranging refreshments or catering. You'll also oversee day-to-day logistics including the onsite car park, helping to create a smooth and efficient workplace environment that supports both clients and colleagues.



Behind the scenes, you'll play a key role in maintaining operations--liaising with departments like IT and Facilities to ensure seamless service delivery. You'll keep records accurate, manage contractor relationships, process purchase orders, and ensure equipment and spaces are well-maintained. With a sharp eye for detail, you'll take the lead on health and safety checks, risk assessments, and support ISO audit preparation. You'll also get stuck into event planning, helping to bring internal and client-facing activities to life with professionalism and energy.




What will help you succeed in this role? :

Essential

Previous experience in a customer service or Front of house role. Considerable organisational and multitasking skills. Excellent communication skills. Ability to work independently and as part of a team. Proficiency in using office software and booking systems. Attention to detail and an anticipatory approach to problem solving.



What we offer?:

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.



We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.


About us:

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.


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