Job Description

Why join us?:

At DWF, we're committed to creating a workplace where every colleague can thrive, feel supported, and perform at their best. As part of our evolving workplace services function, you'll play a key role in keeping our Manchester office running smoothly while benefiting from a clear working hours rota (7am-4pm, 8am-5pm, or 8:30am-5:30pm) Monday to Friday. Joining a friendly and dedicated team, you will help deliver an exceptional colleague and client experience each day, gaining valuable operational and facilities skills within a global organisation.


Responsibilities:

In this role, you will act as the first point of contact for staff across our Manchester office, providing exceptional workplace support and ensuring our hubs and operational areas are well-maintained. You will manage stock levels, coordinate working hubs, handle daily staff queries, and support our mail and document processes, including scanning and distributing incoming post with care and confidentiality. You will also provide professional reception cover during periods of leave or of absence, contributing to a welcoming and efficient front-of-house experience.



You will play an important role in procurement and workplace administration by raising purchase orders, maintaining shared inboxes, and liaising with clients to uphold service standards. The role also involves supporting our health, safety, and compliance processes including DSE and maternity risk assessments and contributing to effective waste management. In addition, you will liaise with contractors, book maintenance works, and carry out basic hands-on tasks such as replacing light bulbs, moving furniture, and replenishing communal equipment such as coffee machines. A proactive approach to continuous improvement is encouraged as you help maintain a positive and well-functioning workplace environment.


What will help you succeed in this role? :

Essential

Considerable communication and interpersonal skills Ability to multitask and prioritise effectively in a busy environment Customer-focused with a proactive, solutions-led approach Comfortable with occasional physical tasks (e.g., lifting, moving furniture) Basic maintenance skills and willingness to develop further Ability to work full-time on-site in Manchester, Monday-Friday

Desirable

Experience within a workplace, facilities, or office support role Knowledge of health and safety compliance requirements Familiarity with DSE and maternity risk assessments Experience coordinating with contractors or maintenance providers Confidence using digital mail or document management systems Experience supporting events or reception services

What we offer?:

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.



We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.


About us:

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.


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