Job Description

Role overview

Location: London

Salary: 30,000 per annum

Working Hours: Monday to Friday, 8:00 to 17:00

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview:

The Workplace Co-ordinator will act as a primary point of contact which complements the helpdesk function, ensuring a cohesive and connected workspace that supports productivity and well-being. They will proactively log issues to minimise the number of issues building users need to report. They engage in order to create a seamless, connected, and highly functional environment that enhances customer productivity and visitor experience. The role is a focal point that requires seamless collaboration with other teams to resolve issues and maintain standards.


The Workplace Co-ordinator should be helpful, friendly, visible and approachable to colleagues. A problem solver anticipating needs and issues to provide proactive solutions. Someone who takes pride in their work and provides service with a smile while taking onboard issues with a positive attitude. They build and maintain relationships with floor occupiers. Help with community building by building relationships with staff on their assigned floors and help with staff events on the floor.


The ambition is for this role to proactively deal with workplace issues so that in many cases our customers don't even need to report them as the Workplace Co-ordinator is already on top of them to improve the quality in our staff workplace experience. They listen to and understand the needs of colleagues to provide feedback for continuous improvement. They champion operational sustainability and work collaboratively with other Workplace Co-ordinator's to ensure consistency and standardisation.

What you'll do:

Proactively listen, record lessons learnt and audit the environment continuously Keeping a tracker of escalated issues Chasing up on work orders where the end user escalates the issue Keeping meeting rooms tidy Conduct floor walks to ensure all areas are clean, tidy, and meet the required standards. Oversee meeting room standards, ensuring cleanliness, proper setup, and basic functionality of IT equipment. Conduct frequent audits to ensure all workstation equipment and furniture are in place, functioning correctly, and meet the required standards. Maintain a visible and accessible presence both in person and online by e-mail and CAFM calls logged Address minor issues (e.g., cleanliness, tidiness) immediately and directly. Log and follow through on more complex facilities and IT issues to ensure positive resolution. Ensure consumable items in print areas, stationery cupboards, and kitchenettes are restocked from supplies provided by the Buyer Engage with cleaning, maintenance, and IT teams to maintain standards and promptly resolve issues. Record issues on CAFM or other systems to maintain audit trail. Assist with on-site workspace information and tasks for new starters and leavers, including office familiarisation, health and safety, and locker management. Monitor and report on floor and meeting room occupancy, utilization, and environmental factors using monitoring tools supplied by the Buyer. Assist on site facilities team with any ad-hoc requests and assistance.

About the role

Who you'll be:

Excellent customer service skills Good professional communications skills verbal and written Good active listening skills to capture feedback and understand root causes of issues An ability to build trust and rapport with customers Take pride and responsibility for the workplace they are responsible for Able to handle sensitive situations and diverse personalities with discretion. Proactively looks for issues to resolve and ways to help Remains calm, positive, and professional under pressure or when dealing with challenging requests. Keen Eye for the detail of the workplace Able to manage multiple tasks Resourceful and practical, able to fix minor issues directly or call on others when needed Builds relationships with other teams
Works collaboratively with other to share best practices and standardise processes

Desirable Experience

Experience in managing meeting rooms and facility operations. Handling a wide variety of requests under pressure. Working in a customer-facing environment which was service orientated and problem-resolution under pressure Ability to manage spaces and keep them clean and tidy Experience in inventory management Direct customer engagement.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.



We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.



Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK benefits

Industry leading maternity & paternity policies Refer a friend scheme - worth 500 per referral GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining Extensive learning & development opportunities, including opportunities for progression Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover Bike To Work Scheme Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing Dental scheme Access to health assessments * Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries