Job Description

Workplace Experience Coordinator
Job ID
253567
Posted
23-Dec-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
The Workplace Experience Coordinator is responsible for cultivating a positive, engaging, and high functioning workplace environment. This role works closely with cross-functional teams--such as Facilities, EA's, IT - to ensure employees and guests enjoy a seamless, inclusive, and productive experience in our office.

The successful candidate will be highly organised with strong communication and administrative skills. We are looking for attentive individual who has a keen eye for detail, experience in managing multiple tasks and ability to provide exceptional customer service.

Key Responsibilities:

Greet and assist visitors and clients, ensuring they receive a warm, professional welcome. Receive and direct incoming calls to appropriate parties. Conducts guest registration through badging software. Issue visitor passes. Respond to customer requests and complaints promptly with accurate and thorough information according to the specific request. Complete meeting rooms reservations. Provide meeting and event support which includes the resetting of meeting rooms and ensuring supplies are always stocked appropriately. Maintain awareness of the workspace. Submit cleaning and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Assist with meeting set up, furniture reset, and delivering temporary equipment and
supplies. Assist with temporary signage.
Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures. Ensure client and company materials comply with client and company brand guidelines. Provide Facility Induction to new hires. Cover for the Facility Manager in his/her absence when away on PTO and/or sick leave. Performs other duties as assigned by the client and/or CBRE. Act as point of contact between executives, clients and internal staff. Update weekly distribution list, ensuring accurate and timely communications. Use tracking systems to record inbound and outbound courier, freight and mail. Complete regular Health & Safety checks and required documents. Complete at a satisfactory level all required and assigned training.

Experience Coordinator/Meetings & Events

Utilise and maintain integrity of databases, supports data entry of required reports. Create Standard Operating Procedures, documents and protocols operation that describe
the activities necessary to complete tasks in accordance with company regulations.
Complete Stock takes and order office supplies such as cafe supplies, stationery and office equipment. Arrange convenience/hospitality services for guests such as transportation, tickets, reservations. Raise Purchase Orders in a timely manner and process / endorse client invoicing. Monitor UK&I Smartsheet tracker, following up with progress updates weekly with the team & enter updates in the tracker. Engage in team meetings, sharing company updates, changes in policy and/ or procedures,
sharing best practice across the portfolio to the CBRE team.
Engage in monthly finance reviews to ensure budgets are met & implement budget savings through optimisation & utilising approved vendor pool.

Experience Required:

Hold academic passes with at least GCSE Maths and English or equivalent. Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications. Superior written and verbal communication skills enabling the individual to work with clients, suppliers, and staff at all levels. A comprehensive understanding of business and customer-facing environments and have
been a part of a high-performing team.
Results/ task orientated, with attention to detail and accuracy. Excellent time management and organisational skills with commitment to continuous improvement

CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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