Job Description

ISS
Workplace Facilities Co-ordinator
Contract: Professional Services, Production & Technology
Location: Birmingham, B3 3AG
Hours of work: 37.5
Contract Type: Permanent
We are seeking an organised and proactive Workplace Facilities Co-ordinator to support the smooth operation of the Arcadis offices in Birmingham.
In this role, you will help ensure a high-quality workplace experience for employees and visitors by coordinating services, managing data, and supporting workplace processes. You will work closely with the Workplace Facilities Manager and various teams to maintain service excellence, compliance, and operational efficiency.

This role plays a pivotal part in creating a positive and productive office environment, acting as a key point of contact for employees, suppliers, and service providers.
You will have the opportunity to contribute to process improvements, sustainability initiatives, and workplace projects, helping to shape a safe, efficient, and welcoming workspace that reflects the core values of ISS and Arcadis.
Key Responsibilities

• Provide operational support to the Workplace Facilities Manager and workplace teams.
• Coordinate services including cleaning, catering, and maintenance to ensure seamless operations.
• Maintain workplace records, reports, and documentation in line with policies and standards.
• Monitor and update workplace management systems with accurate data.
• Serve as the primary point of contact for workplace-related queries from employees and contractors.
• Assist with budget tracking, invoice processing, and expense reconciliation.
• Support ESG initiatives, including sustainability and waste management programs.
• Identify and implement opportunities to streamline workplace processes and best practices.

Professional and Personal Competencies/Qualifications

• Proven experience in a coordination role, preferably in facilities management or a workplace environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and workplace management systems.
• Excellent organisational and multitasking skills, with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• Familiarity with health and safety regulations and reporting processes (preferred).
• Hold or be working towards a Facilities Management qualification (preferred).

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required