Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Role:

We are currently recruiting for a Workplace Liaison to join our corporate sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Manchester. It's a very customer orientated position and you will be responsible for supporting the Workplace Liaison Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Workplace Liaison Manager. You will be rewarded with salary reflective of background, skill set and experience.

Day to day:

Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services

Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements

Always assures prompt response by other team members and selected contractors to exceed customer expectations

Gives direction on site to promote engagement and excellence in customer service and delivery

Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business

Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures

Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed

Supports emergency preparedness and crisis planning on a site by site basis

Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service.

Is the first point of contact relating to all building issues

Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs

Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level

Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs

Adds value in delivery and innovation

Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord

Essential Skills, experience and qualifications:

Knowledge within the Facilities Maintenance sector with some technical experience

Previous experience in a similar role

Understanding of UK health and safety requirements

Mechanical, organisational, interpersonal and IT skills

Ability to multitask and possess the physical capability to engage in manual labour

Courteous and helpful approach with strong communication skills both verbal and written

Ability to prioritise tasks, work to deadlines with minimal supervision

Proactive approach to identifying and rectifying matters relating to the building

Able to manage/support crisis situations

Self-motivated and can work independently

Excellent admin skills



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.