Job Description

Job Title

Workplace Manager

Summary

Workplace Manager - Central Manchester

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Site-Based | Monday-Friday | Premier Grade A Commercial Office | 100,000 sq. ft | Fully Occupied

We're looking for a highly engaging, front-facing Workplace Manager to be the heartbeat of a flagship, 100k sq. ft multi-tenanted Grade A office building in central Manchester. This is a fast-paced, fully occupied site with major blue-chip occupiers and a busy daily events and visitor flow.


You'll be the go-to person for occupiers, visible, proactive, solution-driven, ensuring the building runs flawlessly and the customer experience stays best-in-class. Supported by an on-site Customer Experience Manager, you will oversee H&S, compliance, hard and soft FM suppliers, and day-to-day building operations.



You'll lead standards, relationships and contractor performance on site.


This is a high-growth client with a rapidly expanding Northwest portfolio, offering

clear progression routes

for the right person.

What You'll Do

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Front-Facing Building & Occupier Leadership

Be the primary face of the building -- visible, approachable, proactive with all occupiers. Build strong relationships with blue-chip occupiers, understanding their needs and resolving issues before they escalate. Drive a hospitality-led culture: exceptional service, warm interactions, and consistent presence.

Operational & Compliance Management

Oversee all hard and soft FM activities (M&E, fabric, security, cleaning, waste, grounds). Ensure full statutory compliance, H&S oversight, and accurate risk management reporting. Complete regular building inspections, follow up actions, and escalate issues as needed. Manage contractors on site, checking quality, behaviours, and adherence to SLA/KPIs.

Customer Experience & Community Building

Work with the onsite Customer Experience Manager to deliver events, activations, and engagement initiatives. Enhance tenant satisfaction through service improvements, responsiveness and building community. Champion ESG, wellbeing and sustainability standards across the building.

Service Delivery & Performance

Support service charge management, budgeting insight, and financial reporting. Oversee CAFM usage, work orders, and reactive maintenance performance. Handle complaints quickly with a solutions mindset and strong communication. Ensure business continuity plans and emergency procedures remain current and well-practised.

What You'll Bring

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Experience as a

Workplace Manager, Building Manager or Assistant Building Manager

in a high-performing commercial office environment. Strong communication and people skills, comfortable with high levels of daily occupier interaction. Confidence overseeing FM suppliers, compliance, H&S and building operations. A customer-obsessed mindset, you enjoy being front-of-house and creating great tenant experiences. Proactive, organised, calm under pressure, with strong problem-solving and decision-making skills.

Nice to Have

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IWFM Level 4 (or working toward) IOSH Managing Safely Experience in Grade A office or multi-tenanted corporate environments



INCO: "Cushman & Wakefield"