Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Title

Workplace Support

Business Unit /

Account

Workplace Experience / Facilities Management - Corporate Solutions

Reporting to

Soft Services Manager



At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. The role is client facing and candidates must exhibit exceptional customer service, presentation and communication skills across all levels of the business including the senior management suite , high-net worth individuals and our colleagues.

Overall Role



Duties & responsibilities



Respond to customer requests in compliance with agreed service levels

Provide updates to internal and external clients, using written and verbal communication

To support other facilities teams where required to meet ensure a good quality and timely level of service for the overall FM team

Maintain up to date records in support of site maintenance where required

Ensure that HSSE (health, safety, security and environmental) policies and requirements (technical and control of work) are adhered to and promote a positive culture within the team

Ensure own PPE and tooling is kept safe, secure and in good condition

Identify and implement opportunities for continuous improvements to service and HSSE standards, and cost saving measures.

Any reasonable request in support of the team



Workplace Management

Manage all inquiries and issues tactfully and confidently

Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.

Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately

Checking and audit of all workspaces, and collaboration spaces, and ensure they are in 'ready-to-use' condition whenever unoccupied throughout the workday

Complete and confirm office equipment is in good working condition. Otherwise, report and rectify immediately.

Liaise and work collaboratively with colleagues (Workplace, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace

Ensure services are delivered within SLA's and compliant with applicable laws, rules and regulations

Consolidate all workplace related issues and identify areas for quick improvement

Co-ordinate and carry out office moves, furniture builds and repairs



Goods in/out

Collect mail from Royal Mail sorting office

Xray all incoming items

Driving van around site and making deliveries.

Accepting courier deliveries and recording them.

Delivering courier items (inc. client tracking queries and package delivery/collection requests via email)

Vehicle safety checks and ensuring adherence to driving standards



Administrative Duties

Corrigo management

Auditing and tracking of ongoing issues and concerns

Proactive and reactive assignment to workplace requests and concerns

Report creation of reoccurring issues or concerns for resolution

Administer workplace policies (clean desk, appropriate use of space, etc.)

Additional duties as assigned by Soft Services Manager.



Candidate Qualifications

Hours of Operation

Role is required for 40 hours per week

Standard shifts will range between 7.30am-4.30pm

Business coverage requirements may change

Overtime or extra shifts are dependent upon business levels

Experience

1 - 3 years prior experience in workplace management.

Experience in a corporate environment is preferred

Skills

Confident, friendly & engaging

Flexible and adaptable in their approach

Proactive and approachable

Good knowledge of Health, Safety and Environmental issues, able to interpret and implement policy, regulations, and legislation at operational level.

Experience of working with email and Microsoft Word.

Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments.

Experience of working under pressure.

Ability to prioritise workload to effectively meet deadlines.

Able to manage a wide variety of jobs daily.

Able to interpret CAD drawings and identify service layout and limitations.

A full clean driving license with minimum 3 years driving experience



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.