Job Description

Workplace Support


Workplace Experience / Facilities Management - Corporate Solutions


Soft Services Manager


At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. The role is client facing and candidates must exhibit exceptional customer service, presentation and communication skills across all levels of the business including the senior management suite , high-net worth individuals and our colleagues.


The Workplace Support is a key role, reporting directly to the Soft Services Manager. In this role you will be performing a variety of tasks with the prime objective to deliver workplace standards and customer services across the site with the focus on Customer Experience for our clients. The role covers a range of activities from daily floor walks and inspection, fabric repairs, minor alterations and installations. furniture moves, porterage, meeting room setup/event support, Corrigo management, goods in and out receipting and general housekeeping. This is not an admin role.

Respond to customer requests in compliance with agreed service levels Provide updates to internal and external clients, using written and verbal communication To support other facilities teams where required to meet ensure a good quality and timely level of service for the overall FM team Maintain up to date records in support of site maintenance where required Ensure that HSSE (health, safety, security and environmental) policies and requirements (technical and control of work) are adhered to and promote a positive culture within the team Ensure own PPE and tooling is kept safe, secure and in good condition Identify and implement opportunities for continuous improvements to service and HSSE standards, and cost saving measures. Any reasonable request in support of the team

Workplace Management

Manage all inquiries and issues tactfully and confidently Conduct daily site walk checklist(s) identifying and recording defects, following up until completion. Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately Checking and audit of all workspaces, and collaboration spaces, and ensure they are in 'ready-to-use' condition whenever unoccupied throughout the workday Complete and confirm office equipment is in good working condition. Otherwise, report and rectify immediately. Liaise and work collaboratively with colleagues (Workplace, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace Ensure services are delivered within SLA's and compliant with applicable laws, rules and regulations Consolidate all workplace related issues and identify areas for quick improvement Co-ordinate and carry out office moves, furniture builds and repairs

Goods in/out

Collect mail from Royal Mail sorting office Xray all incoming items Driving van around site and making deliveries. Accepting courier deliveries and recording them. Delivering courier items (inc. client tracking queries and package delivery/collection requests via email) Vehicle safety checks and ensuring adherence to driving standards

Administrative Duties

Corrigo management Auditing and tracking of ongoing issues and concerns Proactive and reactive assignment to workplace requests and concerns Report creation of reoccurring issues or concerns for resolution Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned by Soft Services Manager.

Hours of Operation

Role is required for 40 hours per week Standard shifts will range between 7.30am-4.30pm Business coverage requirements may change Overtime or extra shifts are dependent upon business levels

Experience

1 - 3 years prior experience in workplace management. Experience in a corporate environment is preferred

Skills

Confident, friendly & engaging Flexible and adaptable in their approach Proactive and approachable Good knowledge of Health, Safety and Environmental issues, able to interpret and implement policy, regulations, and legislation at operational level. Experience of working with email and Microsoft Word. Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments. Experience of working under pressure. Ability to prioritise workload to effectively meet deadlines. Able to manage a wide variety of jobs daily. Able to interpret CAD drawings and identify service layout and limitations. * A full clean driving license with minimum 3 years driving experience