Job Description

About Us:

Metro Rod York & Hull is a leading provider of commercial and domestic drainage solutions, renowned for our rapid response and 24/7 service. We serve a diverse commercial client base and pride ourselves on operational excellence and customer satisfaction.

Role Overview:

The Works Co-ordinator is responsible for scheduling, coordinating, and supporting drainage technicians to ensure efficient job completion and outstanding customer service. This role is critical in managing daily operations, communicating with clients, and maintaining high standards of service delivery.

Key Responsibilities:

Schedule and allocate jobs to drainage technicians, optimizing routes and resources Act as the main point of contact for customers, providing updates and resolving queries Liaise with commercial clients to arrange pre-planned maintenance and emergency call-outs Monitor job progress, ensuring timely completion and adherence to service standards Maintain accurate records of jobs, customer communications, and technician availability Support the Managing Director and in-house support team with operational planning Coordinate with external suppliers and contractors as required Assist in tracking KPIs and service levels using internal reporting tools (e.g., Power BI) Contribute to continuous improvement of operational processes

Requirements:

Previous experience in a scheduling, coordination, or operations support role (ideally in facilities management, construction, or similar) Strong organizational and time management skills Excellent communication and customer service abilities Proficiency with scheduling/CRM software Ability to work under pressure and manage multiple priorities Attention to detail and a proactive approach to problem-solving Flexibility to support 24/7 operations as part of a rota or on-call system

Desirable:

Knowledge of drainage or facilities management industry Familiarity with Microsoft Power BI and reporting tools

What We Offer:

Competitive salary and benefits Opportunity to work with a market-leading brand Supportive team environment with ongoing training Career progression opportunities
Job Types: Full-time, Part-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

Office: 1 year (preferred) Operational: 1 year (preferred)
Work Location: In person