Job Description

The Company

VMS Automotive Group offers a range of services including Contract Hire, Fleet Management, Flexi Hire, Accident Management, and in-house Maintenance Services.

We also provide transport refrigeration installs and maintenance, alongside bespoke in-house refrigeration conversions.

The business operates nationwide with 8 operational Hire and Maintenance sites, supported by our Head Office and Operations Centre.

The Role

The Workshop Administrator plays a key role in the smooth running of our workshops and mobile technician operations, ensuring that both on-site and road-based technicians are supported with planning, administration, and parts requirements.

The role supports the Service Manager in developing our workshop and mobile repair services, while also providing cross-department assistance when required -- including handling incoming calls for Vehicle Hire and carrying out wider administrative tasks across the business.

Key Responsibilities

Provide administrative support to both workshop-based technicians and mobile technicians.

Liaise daily with technicians and mobile technicians to ensure all objectives are completed.

Coordinate workshop planning, scheduling, and job allocation to ensure efficient workflow.

Communicate with customers regarding vehicle off-road (VOR) updates and progress reporting.

Create estimates and raise job cards in line with company processes.

Order and receive all parts, checking against stock, sourcing unavailable items, and arranging timely delivery.

Manage stock levels and maintain accurate organisation of all parts in a multi-site operation.

Prepare and issue invoices in line with completed work.

Handle warranty claims from start to finish.

Deliver excellent customer service to all internal and external stakeholders.

Assist in other departments when needed, such as VMS Vehicle Hire (taking calls, customer queries) or other general administrative duties and working as 1 team.

Ensure all customer queries are handled quickly and effectively, escalating where necessary.

Skills and Experience

Previous experience in a service, parts, or workshop administration role within the automotive industry.

Strong organisational and multitasking abilities.

Excellent communication skills with the ability to liaise at all levels.

Good technical knowledge would be advantageous.

Strong IT skills and computer literacy.

Adaptable and able to work effectively in a fast-paced, multi-division environment.

The Ideal Candidate Will

Be a strong team player with the ability to support both workshop and mobile teams.

Be enthusiastic, self-motivated, polite, and professional.

Remain calm and professional under pressure.

Be flexible and open to working across different departments when business needs require.

Skills and Experience

Previous experience in a service, parts, or workshop administration role within the automotive industry

Job Types: Full-time, Permanent

Pay: 25,400.00 per year

Benefits:

Referral programme
Work Location: In person