Job Description

Job Overview

We are looking for a hands-on, driven

Workshop Controller

to lead and motivate a team of skilled plant mechanics to ensure the smooth running of the workshop and on-site jobs, ultimately provide an exceptional service to the customers.

The successful candidate will assume responsibility for the overall day-to-day operations, and will be empowered to boost performance, maintain high standards and through great customer service will ensure repeat business. A strong communicator who can inspire their team and instil confidence in customers is essential.

This role calls for someone with proven experience (at least 3 years) within a commercial workshop where you will have worked as either a Senior Technician, Service Advisor, or Controller role. We'd like to speak with candidates who will bring calm under pressure, strong leadership, solid technical knowledge, and proven ability in using Microsoft Office and online platforms. Is this you?

Responsibilities

Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly Coordinate service schedules and appointments, ensuring optimal resource allocation Maintain accurate records of client interactions, service & breakdown requests, and follow-ups through data entry Manage inventory of supplies & PPE ensuring all necessary materials are available for the team Support the financial aspects Allocating jobs and managing team workloads Monitoring repair progress, productivity, and quality Collaborate with suppliers and customers Create reports, manage documentation, and facilitate communication Ensuring compliance with health, safety, and quality standards Motivating and mentoring mechanics to perform at their best

Requirements

Proven experience in a similar role (at least 3 years). Strong technical knowledge of mechanical systems. Communication skills and the ability to work well within a team environment. Have a mature outlook and the ability to prioritize tasks and work well under pressure. Understand the importance of excellent customer service. A full, clean UK driving licence and proof of qualifications are required. Hours of work 08:00 - 17:00 Monday - Friday
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Employee discount Health & wellbeing programme On-site parking
Work Location: In person

Application deadline: 19/09/2025
Reference ID: Workshop Controller