Job Description

Workshop Controller

Nathaniel Cars is a family owned franchised Motor Dealership representing MG. Do to recent expansion we are currently seeking a Workshop Controller to be based at our Bridgend branch.

You will be responsible for the day to day running of a very busy workshop, which regularly has 50 to 60 customer bookings a day. Previous experience of running a workshop or a service management position with a smaller team will be essential to this role.

Role and Responsibilities:

Assign tasks to technicians to ensure productivity and adherence to deadlines.

Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts. Monitor the quality of the work carried out, ensuring it meets standards (including warranty standards) and customer expectations.
Act as a point of contact between the workshop and other departments, addressing queries and facilitating communication.

Oversee the performance of technicians, providing coaching and development opportunities.

Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards.
Ensure that health and safety standards are upheld within the workshop environment.

Manage workshop resources, including staffing, equipment and inventory to optimise operations.

Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met. Maintain strong relationships with all departments and customers.
Manage all aspects of the day to day operations of the workshop.

Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
The ideal candidate will:

Have previous dealership experience in either a Service Manager or Workshop Controller position. Be focused on achieving goals; you will possess excellent interpersonal skills and will be able to communicate well with customers and colleagues across different departments, both face-to-face and via email. Enjoy working in a fast paced, process driven aftersales environment and have strong organisation skills. Have the ability to Ability to work under pressure in a fast paced busy working environment.

Responsible to:

Service Manager/Group Operations Manager

Job Type: Full-time

Hours: Monday to Friday 8.00am to 5.30pm, Saturdays on a rota basis.

Salary & Benefits: Very Competitive basic, good bonus scheme, Company Vehicle.

Holidays: 30 Days including Bank Holidays.

Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Work Location: In person