Job Description

WORKSHOP CONTROLLER

Euromec Contracts Ltd supply and service a wide range of industrial and municipal cleaning machines as well as a comprehensive range of groundcare equipment from world class manufacturers Iseki, Honda and Stiga.

We have an opportunity for a Workshop Controller

Taking incoming customer calls and bookings

Liaising with the Service team to ensure effective and efficient running of the workshop, prioritising workload to meet customer needs and ensuring a steady flow throughout. You will liaise with the Aftersales Manager and the Parts department

Allocating and issuing the daily work schedules to a team of external engineers working throughout the UK and ensuring all sites are aware of visits.

Liaising with Service team managing collection and delivery of service machines to and from the workshop with customers and our driver.

Providing timely, accurate customer estimates for the repair and service to their machines

Ensure customer service schedules and requirements are met and subsequently processed through the computer system.

Liaising with the parts department regarding stock availability for repairs.

Preparing and completing customer sales invoices

You will also use our PROTEAN DMS system to manage customer bookings with the inbuilt diary planner

Collect any information required to input and process any manufacturer warranty claims.

Maintain franchise standards/procedures in the workshop environment for dealer assessments

Ensure that quality checks are carried out as per company and brand guidelines

The successful candidate will have excellent organisational skills and be a great communicator.

Monday to Friday 08:30 to 17:00

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

On-site parking Private medical insurance
Schedule:

Monday to Friday
Work Location: In person