At Fix Auto Newport we deliver right first-time solutions that include value, speed and quality for our customers
We currently have a vacancy Workshop Controller. Reporting to the Site Manager the successful candidate will:
Maintain the Workshop Control Flow System efficiently so that accurate information on work in progress is always available to the appropriate staff to ensure customer satisfaction
Provide positive customer experiences in all instances.
Allocate jobs to technicians
Time all operations using available standard times laid down
Provide accurate invoicing updates to Work in Progress
Check if Workshop loading is light, taking remedial action to secure additional work for the immediate shortfall and ongoing
Monitor the finished job so that work requested, and work found is all carried out and plans work to be finished on time
Monitor finished work so that all vehicles, which require testing, are checked, and passed by the Workshop Foreman/Tester
Pass accurate updated work in progress to Warranty Administrator/Service Adviser for assessing and invoicing
Progress parts on order against individual work orders
Monitor the return of warranty parts as appropriate
Oversee authorisation for work to be carried out not featuring on the original work order
Keep fully referenced service bulletins and product information readily available
Ensure the appropriate Health and Safety guidelines are adhered to
Identify opportunities to reduce costs, and discuss these with the Site Manager
Provide advice and technical assistance to Team Members
Ensure adequate maintenance of tools and equipment
Ensure that the department is adequately staffed to achieve objectives
Ensure that team members are aware of procedures for using new equipment or processes, and provide relevant / technical advice or assistance
Provide appropriate support (e.g., training, equipment) to team members to ensure their ability to perform the required tasks
The successful candidate will receive a competitive salary
Job Type: Permanent
Benefits:
Company pension
Employee discount
Schedule:
Monday to Friday
Licence/Certification:
Driving Licence (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
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