Job Description

Workspace Community Coordinator

Workspace Community Coordinator

4 days/week and onsite
Salary: 22,380.80
Reports to: Senior Workspace Manager

Purpose of the role

As a Workspace Community Coordinator, you will play a key role in supporting tenants and managing the facilities at our site in Weston Super Mare. You'll help ensure the workspace runs smoothly -- from tenant onboarding and community engagement to facilities coordination and event delivery. You'll be the first point of contact for tenants, so excellent communication, organisation, and problem-solving skills are essential. From time to time you will also support the business to deliver an excellent tenant experience across our portfolio - drawing on your experience and knowledge to help improve and expand our offer.

This role requires you to be on site to fulfil the obligations.

Key Responsibilities

Community Management and Facilities

Act as the main point of contact for all tenants, providing responsive and professional support. Manage tenant facilities; ensuring the space is well maintained and any issues are resolved quickly and effectively - with particular attention to finding cost effective solutions. Build strong relationships with tenants, understanding their needs and helping them maximise our spaces. Manage tenant issues promptly and effectively, escalating where necessary. Support tenant recruitment by marketing our spaces, managing enquiries, arranging viewings, and following up with prospective tenants. Oversee the onboarding process, ensuring new tenants receive a warm welcome, induction, and Health & Safety briefing. Maintain and update the tenant handbook.
Community Events

Support the Events and Community Manager in coordinating and delivering community events at your site. Support the delivery of our business support packages where applicable
Operations, Finance and Reporting

Keep all internal systems up to date, ensuring data is accurate and aligned with the projects reporting obligations Coordinate with the Facilities team to manage maintenance and facilities reporting and resolution where required Work with the Finance team to ensure accurate billing and timely collection of payments. Gather information and contribute to project reports, budgets, and evaluations. Create and upload digital content to project websites and social media, ensuring listings and information are current.
Note: This list is not exhaustive. You may be required to undertake other tasks aligned with the overall aims and values of Meanwhile Space.

Skills and attributes

Excellent communicator - confident in engaging with a range of people and handling enquiries with care and clarity. Customer-focused - previous experience in a customer-facing or community-oriented role; workspace or coworking experience is desirable. Organised and proactive - able to manage multiple priorities and take initiative to solve problems. Collaborative - a positive team player who enjoys working with colleagues across different types of projects. Digitally confident - proficient in Microsoft Office and comfortable updating online systems or CRMs (Salesforce); experience creating digital content is desirable. Adaptable and resilient - able to work flexibly across sites, projects and manage change Creative and curious - keen to explore new ways of engaging tenants, improving community experience and marketing our work.
Job Type: Part-time

Pay: 22,380.80 per year

Expected hours: 32 per week

Ability to commute/relocate:

Weston-super-Mare BS23 1HL: reliably commute or plan to relocate before starting work (required)
Experience:

Microsoft Office: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person