Job Description

Workspace Operations Officer required in Taunton. Will support the Workspace Operations Manager in the day-to-day operational running of one of Somerset Council's enterprise and innovation centres within the Economic Development, Skills and Climate directorate.

Monday to Friday 09:00am - 17:00pm.

This is a contract running from end of May until September 2025.

Duties will include:

Ensuring the needs of tenants, customers and users are met. The officer will predominantly provide customer-facing support, addressing queries and issues promptly to maintain a high level of service.

Support the Manager with strategic planning and business development activities for the assigned workspace and help ensure delivery of business plan objectives.

Support the Manager in optimising workspace utilisation and rental income, including through marketing and promotional activities.

Ensure the building is secure through management of alarm systems and security processes and be a key holder and secondary point of contact (after the Manager) for out-of-hours problems.

Handle issues or complaints relating to assigned workspace, escalating as necessary.

The ideal candidate will have the following experience:

Proven experience in supporting the operations of multi-tenanted workspaces or similar facilities.

Experience in providing excellent customer-facing support

Educated to A level standard or equivalent.

Excellent and proficient IT skills. Including, word-processing software, spreadsheets, databases, email and the internet.

Knowledge of workspace management principles and practices, including landlord and

tenant obligations.

Understanding of business support needs, including start-ups.

What you will receive from Matching Staff Solutions:

12.45hr

Weekly pay

Online timesheets

24-hour helpline

Holiday accrual

Ref 1520185

Job Type: Full-time

Pay: From 12.45 per hour

Expected hours: 37 per week

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Experience:

similar: 1 year (preferred)
Work Location: In person