Job Description

About the Role

We are a leading worktop stone fabricator seeking an

Worktop Fitter / Office Manager

to lead our installation teams and oversee the logistics that support them. This role is responsible for ensuring smooth, efficient, and high-quality installations, while also developing people and processes so the business remains resilient, even when key staff are absent. The role combines leadership, planning, and technical problem-solving, requiring a hands-on approach and a focus on continuous improvement.

Key Responsibilities

Daily Operations & Quality Control

Start each day by checking completed factory jobs against installation schedules, ensuring all pieces are ready for loading. Oversee Installation Logistics and Templater Logistics teams, supporting them in planning routes, assessing project complexity, and allocating resources effectively. Act as the final decision-maker for fitters on site when unexpected challenges arise, determining whether work continues or materials must return to the factory.

Logistics & Scheduling Management

Ensure the Logistics team stays on top of the

support inbox

, responding quickly to operational queries and requests. Oversee the scheduling of template and fit appointments, ensuring: Field teams have enough time to complete jobs safely and to quality standards. Schedules are achievable and realistic, avoiding unnecessary pressure or inefficiency. Routes are optimised -- pairing nearby jobs to maximise efficiency and reduce wasted travel. Step into office logistics roles as an

emergency cover

, but focus on building robust systems so these tasks can be covered by trained team members when required.

Holiday, Absence & Cover Planning

Manage holiday and absence schedules across both the fitting and logistics teams, ensuring adequate cover at all times and preventing overlaps that could disrupt operations. Ensure multiple team members are

cross-trained

on standardised logistics tasks, so cover is available without disruption. Develop clear processes and training so all logistics tasks are simple, repeatable, and resilient against staff absences.

Team Leadership & Development

Provide constructive feedback to fitters based on Kaizen data and performance metrics. Conduct monthly 1-to-1 meetings with senior fitters (30 minutes each) to review performance, provide coaching, and align on goals. Lead by example, inspiring both installation and logistics teams to perform at their best. Build a motivated, accountable, and high-performing team culture.

Technical Support & Communication

Act as the go-to technical expert for fitters, operations staff, and project managers. Provide guidance on installation methods, site challenges, and product handling. Support the operations team in evaluating complex or bespoke installation requests.

Continuous Improvement

Champion the use of Kaizen principles to drive efficiency and performance. Identify process improvements across installations and logistics, ensuring lessons learned are captured and applied. Strive for operational excellence, reducing wasted time and resources while maintaining quality and customer satisfaction.

Skills & Experience

Proven experience in stone fabrication, installation management, or a closely related field. Strong technical knowledge of stone worktops, installation methods, and site problem-solving. Experience managing logistics, scheduling, or operations in a fast-paced environment. Leadership ability, with a track record of coaching and motivating teams. Excellent organisational and communication skills. Hands-on, proactive, and confident in making decisive calls under pressure.

What We Offer

Competitive salary (dependent on experience) Opportunity to lead and shape both installation and logistics functions A culture of continuous improvement and professional growth Supportive leadership team and career development opportunities
Job Type: Full-time

Pay: 35,000.00-45,000.00 per year

Work Location: In person