Job Description

About us

Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we're about so much more than just marinas, whether it's our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you're never short of opportunities to make a difference.

Our values

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

DETAIL - We focus on doing things right for our customers.

EXPERIENCE - Going beyond good service to put customers at the centre of all we do.

CARE - We care about each other, our customers and the environment.

COMMUNITY - We actively create inclusive places to bring people together.

CHALLENGE - Be fearless, give it a go!

Penarth Marina

An opportunity has arisen here at Penarth Marina, one of the leading havens for boating on the Bristol Channel, located in the historic docks of Penarth and comprising over 300 berths and floating hotel rooms. Penarth is only a stone's throw away from the capital of Wales, enjoys fantastic transport links, fine facilities including on-site restaurants and is located at the heart of the Wales coastal path. Penarth Marina is a vibrant and friendly hub with a busy marina and we look forward to welcoming you to our team!

About the role

We are seeking a dedicated and experienced Housekeeper/Check-In Assistant to join our team at Penarth Marina to support the operation of our Rooms at Penarth. The Housekeeper/Check-in Assistant is responsible for checking-in hotel room guests at reception and creating a clean, well-presented environment for our guests, ensuring that guests enjoy a comfortable and pleasant stay.

Responsibilities

Provide a warm welcome to our hotel guests on arrival, checking them in and showing them to their rooms. Perform thorough cleaning of guest rooms according to established standards and protocols. This includes dusting, vacuuming, mopping, and sanitising surfaces to maintain a hygienic environment. Prepare guest rooms for arrival by ensuring all amenities are stocked, linens are clean and properly arranged, and room decor is in place. Ensure all linens and towels are cleaned in accordance with operational procedures. Properly dispose of all waste and recyclable materials in designated areas. Monitor and report inventory levels of cleaning supplies and amenities to the Cleaning Supervisor/Assistant Manager to ensure adequate stock is maintained at all times. Report any maintenance issues or damages observed during cleaning duties to the Cleaning Supervisor/Assistant Manager. Provide friendly and courteous service to guests, responding promptly to any requests, inquiries or complaints while maintaining a professional demeanour. Follow all safety and sanitation guidelines to ensure a safe working environment for yourself, colleagues, and guests. Deal with reasonable complaints/requests with professionalism and patience Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

Skills and Qualifications

Knowledge of cleaning techniques and best practices for maintaining cleanliness and hygiene. Strong attention to detail and the ability to work efficiently in a fast-paced environment. Ability to work with little supervision and maintain a high level of performance. A passion for providing excellent customer service and creating positive guest experiences. Physical stamina and the ability to lift and move heavy objects. Strong verbal communication skills and an ability to interact effectively with customers and team members. Ability to thrive in a fast-paced environment and adapt to changing priorities. Collaborative mindset and a willingness to work as part of a team to achieve common goals. Ability to handle customer concerns or issues with a calm and solutions-oriented approach. Flexibility to work a variety of shifts, including weekends and holidays. Ability to prioritise your workload to maximise your efficiency. Ability to work quickly without compromising quality. Patience and the ability to remain calm in stressful situations. Diligent and pay attention to detail. Knowledge of public safety and security.

Working Hours and Environment

The role involves working as part of a team in a dynamic, fast-paced environment. The contract is on a zero hours basis and there will be a requirement to be flexible to work shifts during weekends, evenings and bank holidays.

Benefits

Staff discounts. 29 days full-time equivalent annual leave, including bank holidays. Contributory pension scheme. Ability to take part in social events and boating activities. Friendly and dynamic team working environment. Free car parking.
Pay: 10.15-12.36 per hour

Benefits:

On-site parking
Work Location: In person

Application deadline: 30/05/2025