Job Description

Manchester, Greater Manchester, North West, England
30000 - 34000 per annum
Technical Support Engineer - Helpdesk & 1st Line Support (Cloud & Connected Tech)
Location: Wythenshawe
Salary: 34,000 per annum
Hours: Monday to Friday, office hours
A leading global technology company is looking to recruit a Technical Support Engineer to join its growing helpdesk team, providing first-line technical support for a wide range of connected and electronic systems. This role is ideal for candidates with an electrical or electronic background who are ready to step into a fast-paced, office-based support environment.
This is a front-line position, responding to technical issues from customers, engineers, and partners primarily via phone, email, and remote access tools. If you have experience supporting or working with systems such as networked security systems, cloud-based printers, IoT-enabled devices, automated vending machines, industrial machinery, or connected medical/optical equipment, this could be a perfect fit.
About the Company: The organisation is a global leader in electronic and automated solutions, with a reputation for innovation in security, connectivity, and smart systems. With operations across the UK and internationally, they are committed to delivering reliable, customer-focused technical support that meets the demands of modern, connected technologies.
The Role: Technical Support Engineer (Helpdesk / 1st Line) - this role is centred on helpdesk-based technical support, acting as the first point of contact for diagnosing and resolving hardware and software issues across a portfolio of smart and connected products.
Key Responsibilities Include:

• Providing first-line technical support via phone, email, and remote desktop platforms
• Troubleshooting issues related to cloud-connected systems, IoT devices, and electronic hardware
• Assisting customers and field engineers with setup, configuration, and fault resolution
• Escalating complex cases to higher-level support teams when necessary
• Logging, managing, and tracking support cases using internal helpdesk systems
• Keeping up to date with product updates, security protocols, and best practices
• Occasionally supporting system rollouts or installations, including remote configuration

Candidate Profile: We are seeking technically minded professionals with the following:

• A background in Electrical or Electronic Engineering (e.g. medical devices, ATMs, industrial automation, connected printers, or access control systems)
• Hands-on experience in technical support, helpdesk, or service engineering
• Confident working with Windows environments, basic networking, and cloud-based tools
• Strong diagnostic and troubleshooting skills
• Excellent verbal and written communication, with a customer-centric approach
• An engineering qualification (e.g. BTEC Level 4, NVQ, HNC) or equivalent experience
• Full UK driving licence (for rare on-site visits if required)

What's Offered

• 34,000 salary - Reflecting your skills and technical knowledge
• Office-based, Monday-Friday schedule - No shifts or weekend work
• Structured training and development - Full support to transition into helpdesk/technical support
• Exposure to advanced technologies - Cloud platforms, IoT, security systems
• A positive, collaborative workplace - With ongoing company benefits and social engagement

This is an excellent opportunity for an engineer or technician ready to take their first step into a structured helpdesk and support environment, while staying close to the technical detail and continuing to grow professionally in connected technology.
Apply today to explore how this role can align with your skills and aspirations.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apply Here