1st/2nd Line It Support (6 Month Ftc)
Warrington, Cheshire, United Kingdom
Job Description
IT Support Specialist - 1st/2nd Line
Warrington | 6-Month FTC | Up to 32,000
Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington.
This is your chance to join a dynamic team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You'll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person.
What You'll Be Doing
- Providing responsive IT support across desktop, mobile, and telephony
- Building and deploying devices with the latest software and security standards
- Managing tickets, troubleshooting issues, and ensuring SLA compliance
- Collaborating with vendors and creating user-friendly documentation
- Visiting remote sites when needed and contributing to service improvements
- Proven experience in 2nd Line/Desktop support in medium/large organisations
- A solid background in Maintenance and support of relevant devices such as PCs, Desk Phones, Mobiles amongst other hardware
- Strong knowledge of Windows 10/11, Office 365, and network fundamentals
- Excellent communication skills and a customer-first mindset
- UK Driving Licence required
- MCP certification
- Experience with multi-domain environments and mobile device management
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Skills Required
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Job Detail
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Job IdJD3778442
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£28,000-32,000 per year
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Employment StatusPermanent
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Job LocationWarrington, Cheshire, United Kingdom
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EducationNot mentioned