Job Description

As an IT Support Technician, you will play a key role in advancing our internal IT support capabilities. This position is ideal for individuals with a proven track record in IT support, ready to provide advanced technical assistance, resolve complex issues, and contribute to the continuous improvement of IT service operations.

About us

SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 4,000 employees across 6 regions. SLR's 'one team' culture is at the heart of our business; providing a collaborative and supportive environment for professional development.




Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 days' annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.

The role

Your main duties will involve resolving complex hardware and software issues beyond 1st line support capabilities.


You will also:


Apply specialised knowledge for in-depth troubleshooting and problem resolution Mentor 1st line support technicians and guide the team through intricate technical issues Lead collaborative problem-solving sessions Take ownership of incidents from report to resolution, ensuring thorough documentation and adhering to SLAs Participate in system upgrades and preventive maintenance activities Stay updated on emerging technologies and participate in knowledge-sharing sessions Support IT projects requiring 2nd line expertise.

About you

We are looking for an experienced IT support professional with:


Advanced troubleshooting abilities around hardware, software, and network issues Proven mentorship and collaboration skills Relevant certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) Advanced knowledge of Windows OS and Microsoft Office Demonstrated learning agility and adaptability to new technologies Strong customer service orientation and excellent communication skills for technical and non-technical audiences

Culture & Inclusion at SLR

We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.




We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent.




Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.