Senior It Service Desk Technician (london )
London, United Kingdom
Job Description
https://www.picturemore.co.uk/job-search/1444-senior-it-service-desk-technician/support/city-of-london/job 2025-09-05 10:45:34 2025-10-19 Picture More Job Ref 44080
Description
Senior IT Service Desk Analyst
Ready to Step Up?
Our client, a leading global law firm, is looking for a Senior IT Service Desk Analyst to take charge of escalations, guide junior colleagues, and play a key role in international service delivery.
This isn't just another service desk job:
- You'll be the go-to escalation point, tackling complex tickets and ensuring smooth triage.
- Enjoy a 50/50 WFH and office rota - one week in the office, one week from home.
- Benefit from on-call allowance (5,600 on top of 46,500 base salary).
As part of a tight-knit global team, you'll handle escalations, support deskside and application issues (including iManage), and ensure seamless handovers from project initiatives. You'll document knowledge, coach 1st/2nd line colleagues, and act as a bridge between project teams and support - a true senior point of contact.
Experience
What we're looking for:
- 4+ years' Service Desk experience (legal sector or professional services is essential)
- Strong technical skills across the Microsoft stack.
- ITIL Foundation (or working towards).
- Confidence, communication skills, and a people-first mindset to match your technical know-how.
You'll be working in a supportive, global environment that values excellence, inclusivity, and career growth. This is a chance to step into a senior role where your technical expertise and leadership will really shine.
Skills Required
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Job Detail
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Job IdJD3679199
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLondon, United Kingdom
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EducationNot mentioned