Job Description

IT Support Technician
32,000 per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days' Holiday + Bank holidays (rising with service)
Blisworth, Northamptonshire - Office-based role, not remote.
The Role:
Olleco is seeking a highly skilled and enthusiastic '2nd Line IT Support Technician' to join our team.
This position is perfect for someone seeking a challenging role with ample opportunity for career growth. As part of this role, you will be required to work independently, as well as collaborate with our passionate and customer-centric team to improve Olleco end-user experiences. You should have extensive experience supporting Microsoft 365 and Intune Endpoint Management, as the role involves a combination of customer support and project delivery work.
You will be responsible for:

• Running and assisting with projects/changes for improvements in the Microsoft 365 and Azure environment.
• Identifying technologies and enhancements that will improve our service and report them to management.
• Accurately logging both project delivery and support time.
• Providing technical support to Olleco users via telephone, email, and remote control
• Supporting the Olleco userbase on Microsoft 365 and Azure Cloud technology-related incidents.

Technical Skills:

• At least 4 years of experience in IT.
• Experience supporting Office 365 environments.
• Demonstratable Microsoft Cloud experience.
• Knowledge of Microsoft Intune Endpoint Management configuration.
• Knowledge of Microsoft Admin centres and On Prem AD.
• Knowledge of Sophos Central.

Possess at least one of the certifications (or suitable equivalent):

• Endpoint Administrator Associate (MD 102)
• Administrator Expert (MS 102)

Skills & characteristics

• Passionate about technology and willing to learn new technologies.
• Strong time management and task prioritisation
• Familiar with project management process
• Enjoy the face-to-face delivery of projects.
• A problem solver who works independently.
• Comfortable working with ambiguity and be able to adapt as Olleco grows.
• Comfortable working with our internal customers and stakeholders.
• Eager to develop your career and expand your skill set.
• Excellent interpersonal skills and enjoy collaborating with others.
• Ability to get the job done, whether working alone or as part of a team..
• Ability to learn technical concepts and communicate their value to management.
• Ability to document support actions and projects to a high standard.

Company Benefits

• 22 days holiday + Bank holidays rising with service
• BUPA Medical Cash Plan.
• Life assurance - you are covered for death in service life cover of up to two times annual pay.
• Family leave - enhanced maternity and paternity pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistant Programme for you and your family.
• One volunteering day per year.
• Cycle to work scheme - hire a bike and accessories, saving on tax and national insurance.
• Perk Box for retail discounts
• Restaurant discounts - up to 30% off
• Company events & Annual awards ceremony
• Career development with lots of training & coaching opportunities.

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

Skills Required