2nd Line It Support Technician / Oxford
Oxford, United Kingdom
Job Description
2nd Line IT Support Technician - Oxford
Salary - 30,000 - 32,000
We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies.
Based in Oxford, you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity.
What you'll be doing
- Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs.
- Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems.
- Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards.
- Support and install hardware, software, and mobile devices.
- Gain exposure to server administration and infrastructure technologies.
- Previous experience in a similar IT support role.
- Excellent customer service and communication skills.
- Strong technical knowledge of:
- Windows 10, MS Server 2019/2022, MS Office 365
- Active Directory/Entra ID & Group Policy
- IP networking & telephony, DNS, DHCP
- Server, desktop, and network hardware
Skills Required
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Job Detail
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Job IdJD3710972
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£30,000-32,000 per year
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Employment StatusPermanent
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Job LocationOxford, United Kingdom
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EducationNot mentioned