Job Description

Salary

Grade 4 - 32,767 - 36,197

Contractual hours

36

Basis

Full time

Package

Fixed Term (until 2nd April 2027)
Full Time (36 Hours)

Date posted

20/11/2025

Job reference

BH000834

Join our team as Rent Officer

Are you passionate about making a difference and helping customers manage their rent and sustain their tenancies? We're looking for a Rent Officer to provide advice and support to customers regarding their rent accounts and benefits, ensuring payments are made and arrears are managed effectively.

Key Responsibilities

Proactively contact customers to discuss rent accounts, negotiate repayment arrangements, and maximise rent collection. Provide advice on benefits eligibility and ensure customers understand their rental responsibilities. Identify and manage arrears cases using IT systems and escalate where necessary in line with procedures and legislation. Prepare and present legal documentation for court hearings relating to rent possession cases. Take appropriate action to recover unpaid debts, including possession proceedings where required. Work collaboratively with other services to support customers and find long-term solutions to debt and poverty. Maintain high standards of communication through various channels, including phone, email, letters, and home visits.

What you'll need to succeed

Strong communication and negotiation skills, with the ability to explain complex information clearly. Experience in a customer-facing environment, ideally involving debt recovery or negotiation. Knowledge of rent recovery, debt management, welfare benefits, and debt prevention. Excellent organisational skills to manage conflicting priorities and work under pressure. Ability to use digital tools and IT systems effectively, including Microsoft Office and communication platforms. A solution-focused approach, with creativity and innovation in problem-solving. Commitment to equality, diversity, and inclusion in all aspects of work.

Interview Date(s):

Interviews for this position will be held on

4th December 2025.

Are you ready to play your part?

.

Applying Instructions

In your application, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@boltonathome.org.uk if you need any support with your application.