Job Description

This role is only open to the employees of Arbuthnot Latham.

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

The purpose of this role is to provide an IT environment and applications that have the client at the heart of everything it does. Also to provide advanced technical support for applications, ensuring their stability, performance, and security. The role involves troubleshooting complex issues, implementing solutions, and collaborating with various teams to enhance application functionality and user experience.


To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities:

Incident Management:

Handle escalated incidents and service requests from 1st and 2nd line support teams, ensuring timely resolution within SLA.

Problem Management:

Identify root causes of recurring issues and implement permanent fixes to prevent future occurrences.

Application Maintenance:

Perform regular maintenance tasks, including updates, patches, and performance tuning to ensure applications run smoothly.

Collaboration:

Work closely with development, infrastructure, and other IT teams to resolve issues and implement improvements.

Documentation:

Maintain comprehensive documentation of issues, solutions, and procedures to support knowledge sharing and continuous improvement.

Security:

Ensure all applications are secure and comply with company policies and industry standards. Conduct regular vulnerability scans and remediate any identified issues.

Customer Support:

Provide high-quality support to internal and external customers, ensuring their satisfaction and addressing their concerns promptly.

Security:

Ensure regular vulnerability scans are maintained across specific applications (Microsoft Security Centre, Qualys) and identified remediations are implemented.

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Raise any Risk events or RCEPS required for the applications supported. Person Specification

Knowledge/

Experience/Skills:

Experience working with suppliers and vendors to host, support and maintain their platforms Cloud computing and solutions including Azure, AWS and Office365 Strong experience in designing, implementing, and migrating services into PaaS or SaaS solutions and if not possible into Infrastructure as a Service solutions, including Azure SQL MI and other Azure PaaS services, Azure - Compute, Azure Web, Azure Site Recovery and ExpressRoute connectivity Strong experience of supporting IT for IT Applications and business facing applications such as AzureDevOps configuration, Mimecast, Digital Business Cards and others Experience of supporting 3rd party applications such as Odessa and Bottomline Knowledge and understanding of designing, implementing, and migrating services in to 'Software as a Service' solutions, including Office365 - Exchange Online, Teams, OneDrive, SharePoint Online, Azure AD, Single Sign-on, Defender ATP, Intune, Cloud App Security and Traffic Manager Good understanding of networking concepts and security standards is desirable Microsoft core technologies including Microsoft SQL, Exchange, Windows, IIS, Active Directory, ADFS, MS Dynamics, SharePoint and BizTalk Knowledge of monitoring solutions such as SolarWinds Orion/Hybrid Cloud Observability, Datadog and Pingdom is desirable Strong experience in antivirus and threat detection software (Windows Defender ATP, Taegis or similar) Strong experience in operating Microsoft's suite of security tools (Security Centre, Compliance Manager, Endpoint Manager, Defender ATP, Azure ATP) Knowledge of Working in an ADO CI/CD environment would be beneficial

Qualifications:

Minimum of 1 below are required:


ITIL v4 fundamentals Bachelor's degree in computer science, Information Technology, or a related field or equivalent work experience Relevant certifications in application support

Preferably at least 1 of the below:


Qualifications in specific applications or technologies used within the company Azure Fundamentals Mimecast certification Solarwinds certification

Competencies:

Team Working Influencing Others Performance Focus Change Focus Working Proactively Problem Solving and Judgement About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.


Agile working - (3 Days in London Office per week) Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Income Protection scheme Discretionary bonus Market leading maternity/paternity and menopause policies Flexible benefits

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice



https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments

: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at recruitment@arbuthnot.co.uk. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.