Job Description

Are you ready to elevate your career in a vibrant and innovative tech environment? At Protect Line, we're searching for an experienced and highly skilled 3rd Line IT Helpdesk Engineer who excels in problem-solving and thrives on delivering top-notch service.
This senior role is the final escalation point for complex IT-related issues and plays a crucial part in the maintenance, development, and implementation of our core infrastructure. The successful candidate will be responsible for managing and supporting our servers, networks, and key systems, ensuring the highest levels of performance and security. This position offers the opportunity to lead on substantial infrastructure upgrades and the assessment of new technologies.
Investing in Our People to Protect Yours - At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours.
Our Values:
Care, Collaborate, Dare, and Deliver aren't just words on a wall--they guide our actions, define how we interact with each other, and shape the way we serve our customers.
Key Responsibilities:

• Acting as the final escalation point for the IT helpdesk, resolving complex technical issues escalated from 1st and 2nd line support.
• Managing and maintain the Windows Server 2016 domain environment and above.
• Administering and supporting Linux based systems.
• Taking responsibility for the diagnosis and resolution of system service issues.
• Participating in and leading a variety of IT projects, including significant infrastructure upgrades and the introduction of new technologies.
• Collaborating with the wider technology team on the development of innovative solutions that advance the business.
• Administering key systems including Active Directory, Microsoft 365, our CRM, and phone systems.

What Makes You Our Perfect Match?

• Proven experience working in a senior IT support or infrastructure role.
• Exceptional understanding of Microsoft Windows Server environments (2016 and above) and Active Directory.
• Some experience with Linux Server Management.
• Proficiency in administering Microsoft Exchange and/or Exchange Online.
• A solid understanding of networking fundamentals.
• Excellent problem-solving mindset with a logical and proactive approach to technical challenges.
• Strong communication skills, enabling you to convey technical information clearly to those without a technical background.
• Time management is one of your strengths, allowing you to handle multiple tasks efficiently.
• You have a passion for continuous learning and staying updated with new systems and technologies

What Makes Us Your Perfect Match?

• Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes.
• Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises
• Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases and your child's first birthday.
• Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success.
• Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad.
• Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work.
• Epic Company Events: Our Summer and Christmas parties are legendary--get ready to join the fun!
• Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge.
• Refer & Earn: Bring a friend onboard and pocket 1,500 for each successful hire!
• Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits.
• Secure Your Future: Benefit from our pension scheme, death in service benefits, and more

So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us!
At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come, see for yourself, and be part of something amazing!
Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful.
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