Job Description

Job title

Account Manager - Active Spaces

Location

London and South region

Opportunity

Full Time, Permanent


The Account Manager will work within the International Wellbeing Team to lead profitable organic growth for the Active Spaces contracts that are assigned by the Senior Account Manager/ Operations Director. The Account Manager will be accountable for the delivery and evaluation of our known wellbeing programmes, as well as developing future activity programmes in line with client needs, working closely with internal and external partners. You will be an inspirational leader with the ability to empower and develop your team, as well as other teams, in the creation and delivery of joint business plans to ensure continued client satisfaction, long-term retention and the delivery of agreed commercial outcomes.



Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Account Manager supports our mission by driving and implementing Westfield Health's Wellbeing proposition across the UK Active Spaces.



We are proud to be a committed member of

inclusive employers

and we welcome applications from people of all backgrounds and experience levels.



We are a

Disability Confident Committed

employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.



We don't expect you to have experience in everything on this advert, if something interests you,

we would really like you to apply

!

About the role

Work collaboratively within UK Health & Wellbeing division to drive optimisation of contracts, specifically the commercial growth and wellbeing services that align with the client's Workforce Wellbeing proposition. This includes working closely with Wellbeing Services to develop strategies to achieve growth and optimisation within assigned contracts. Deliver and exceed the income and gross profit targets agreed for assigned Active Spaces contracts. Deliver long term success of contracts through developing client relationships and securing contract extensions/renewals for assigned Active Spaces as and when they are due. Support the Operations Director and the Senior Account Manager to devise, implement and evaluate the operational strategy to constantly meet and exceed the Active Spaces growth targets. Contribution to the monthly functional plans for all Active Space contracts assigned, constantly reviewing and evaluating performance and creating efficiencies where required. Provide effective and visible leadership to structure, manage, develop and motivate the Active Spaces teams within assigned contracts, to ensure that individual and team objectives are met. Work closely and collaborate with internal stakeholders across the business (including HR, finance, IT, propositions, marketing, CSR) and external stakeholders (including suppliers, contractors, specialists) to deliver and develop our Wellbeing proposition across the UK Active Spaces estate. Drive high performance, success, and best practice within the Active Spaces team, adopting a 'high challenge, high support' approach. Provide regular reporting to the overhead team within Active Spaces, summarising current updates and forecast performance levels across a range of metrics for Active Spaces. Uphold our value of being evidence-based by using data and information by being aware of, and following, all company procedures and guidelines. Ensure all documented policies and procedures within responsibility are maintained in accordance with company requirements.

About you:

Education and Qualifications

Degree level educated (2:1 or above)

Experience

Leading the operational delivery of multiple corporate gym facilities. Developing and implementing operational business plans, budgets and goals. Direct client management experience, with a proven track record in business to business contract management services within the public and/or private sectors. Managing successful commercial partnerships with customers, suppliers and other significant third parties. A willingness to embrace working within an insight-led culture whereby evidence-based decisions are made in relation to the target operating model, including but not restricted to propositions, processes and people. Working closely and collaboratively within a business unit overhead team to successfully deliver that business unit's objectives and targets; and working collaboratively across the organisation. Account Management experience in the mutual/not for profit sector/public and private sector

Skills

Self-motivated with the ability to think creatively whilst also having a commercial focus Attention to detail and resilience - you'll need to be able to juggle multiple projects at any one time, (re) prioritise effectively and regularly but also maintain the highest attention to detail and accuracy You'll work well with diverse teams, partnering across the organisation to navigate sometimes ambiguous business context A strong desire to be accountable and to exceed expectations Personal growth and learning mindset Articulate with strong communication skills (oral and written) Desire to seek out and test new ways of working and the courage to challenge the norm Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success Some project management skills Some stakeholder management skills Some analytical and data driven skills, with the ability to analyse, evaluate and present information and data clearly Industry knowledge of trends, innovation, and user tendencies Strong IT skills, being aware of new techniques, technologies and methods.

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious

Investors in People Gold accreditation!



Our co-created Values reflect the 'way we do things around here'. The Account Manager will be expected to demonstrate these values in all aspects of their role.


We care

We're in it together

We are explorers We own it


To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it's a win-win!



Stay fit and well by accessing your personal

Health Cash Plan and Private Medical Insurance

policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.



Take advantage of our all-inclusive internal

wellbeing

experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out

annual surveys

to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual

recognition events

.



Make the most of our

Rewards Hub

, where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer

incremental annual leave and service awards

to our colleagues after 5 years' service.



To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the

Skills and Values

we are looking for within this role.



If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.



We're so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email recruitment@westfieldhealth.com