Job Description

Ref Number

B28-00119

Professional Expertise

Estates, Facilities, Accommodation and Safety

Department

Finance, Commercial and Estates (B28)

Location

London

Working Pattern

Full time

Salary

36,433-41,833

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

23-Sep-2025

About us

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This is an internal recruitment advert, available to eligible UCL workers only

Be part of London's Global University

At UCL, we're proud to provide a world-class student experience both inside and outside the classroom. With over 8,000 bed spaces across 26 halls, our Accommodation team plays a vital role in welcoming students to London and supporting them throughout their UCL journey.



We're looking for a proactive and customer-focused

Accommodation Advisor

to join our friendly and supportive Accommodation Office team. This role offers the chance to make a real difference to student life, while developing your skills in student services, administration, and customer care in a busy and varied environment.

About the role

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As an Accommodation Advisor, you'll:


Provide first-line support to students, staff, and stakeholders on all accommodation-related enquiries (eligibility, applications, allocations, finance, and policies). Process applications and allocations using UCL's housing management system (StarRez). Support students with tenancy changes, invoices, refunds, and other related requests. Help deliver a positive student experience during key times such as arrivals, open days, and induction activities. Work closely with colleagues across UCL and external providers to ensure a smooth, supportive, and professional service.
This is a hybrid role, with a mix of office-based (20-80%) and remote working. Some flexibility will be required during busy periods (e.g. September arrivals).

About you

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We're looking for someone who:


Has experience in a customer service or administrative role, ideally within education, housing, or a related sector. Is confident using IT systems and software, including MS Office. Has excellent communication and organisational skills, with the ability to prioritise in busy periods. Is committed to delivering outstanding service and building positive relationships with students and colleagues.
Experience with housing systems (e.g. StarRez) or financial procedures is desirable but not essential--we'll provide full training.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women."



Read more: UCL Equality, Diversity and Inclusion.



Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy