Job Description

Title:

Accommodation Service Administrator

Area:

Organisation

Reporting to:

Director Of Operations

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All paid members of staff are accountable to the CEO, and ultimately the Trustees of TDAS

?Place of work:

Trafford

Hours of Work:

22.5 hours per week

Salary/scale:

15,068 (24,780 FTE)

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Benefits:

A generous package including 33 days holiday per year inclusive of bank holidays (FTE), extra holidays, for long service, Employee pension scheme with employer contribution (after 3 months of employment), Cycle2work Scheme, Life assurance benefit, 365 days a year Employee Assistance Programme

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Closing Date:

20th February 2025

Date of Interview:

TBC Starting 22nd February 2025

Start Date:

ASAP

Background:

Trafford Domestic Abuse Services (TDAS) is a Quality accredited, registered charity offering support to individuals and families who are affected by domestic abuse since 1990. We support families who live/work in the Trafford area and also provide IDVA and Children and Young People (CYP) support services in Salford. We provide both intervention and prevention services and work in partnership with other voluntary organisations to support families across Greater Manchester.

TDAS Values:

Innovative: introduce new ideas, are creative and foreword thinking.

Collaborative: work in partnership with key stakeholders to enable people to achieve a defined & common purpose

Openness: create an open culture, provide transparent reporting, good fundraising and governance.

Person centred: provide coordinated, personalized and enabling services to everyone

Empowering: empower our service users to become stronger, more confident, being aware of their rights and privileges and live a more meaningful and fulfilling life.

Purpose of the role:

To provide professional, efficient and effective administrative support to the Trafford Community services. To support the director of operations, service managers and their teams in the management and administration of its referrals, reports and daily administrative activities.

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Application Criteria and Process:

To apply for this position it is essential that you have a qualification in business support and administration or equivalent and have substantial management experience.

It is essential that you have a minimum of 2 years working in an administrative role

It is essential that you have an up to date knowledge of Child Protection and adults Safeguarding.

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Main purpose of role

The role of Assistant Support Worker with TDAS is an inspirational one and key to achieving successful outcomes for service users. As a motivated and dynamic Accommodations Service Administrator you will be responsible for assisting with delivering a high-quality programme of support to male victims living in TDAS accommodation. You will work alongside the domestic abuse advisors to address service users support needs, enable them to make positive life choices and ultimately empower them to lead more sustainable lifestyles. You will also complete day to day activities including administration tasks and health and safety duties to support the successful operation of the accommodation provision.

Main Duties

To assist in providing specialist trauma-informed support for adults and families in Refuge, move on and Supported Accommodation across Trafford including both practical and emotional support and safety planning. To assist in the delivery TDAS independent living skills package to victims in refuge To liaise with the service user's key worker to set up an initial support meeting To provide support to the Domestic Abuse Advisors with their allocated caseload To support the accommodation team in their Health & Safety duties including undertake checks of the building and rooms, reporting of repairs and completing daily checks. To record in detail notes and minutes of all meetings and appropriate discussions with service users Make referrals into TDAS services and external services including MARAC accordingly Delivery of TDAS True Colours; DA Programme for survivors of Domestic Abuse to enable them to break free, move on with their lives and break the cycle of abuse Provide trauma-informed interventions and relapse prevention methods for those males at risk of homelessness, with the greater complexity of need and a history of trauma To network and liaise with all relevant agencies regarding the emotional, developmental and practical needs of males for whom TDAS is providing a service To undertake checks ensuring all Health & Safety requirements of the male refuge are complied with To plan and effectively manage own workload, working on own initiative (often in a crisis situation) To keep accurate, factual, and appropriate daily recordings To be a flexible team player supporting colleagues as and when necessary To work to promote and support the development of TDAS by being always a positive ambassador with colleagues, service users and external agencies Undertake any other reasonable duties as requested by the Senior Leadership Team, CEO and Board of Trustees, commensurate with the grade and job title of this post To comply with and work within the standards laid down within the bounds of all of TDAS's Policies and Procedures and Guidelines Provide a safe and secure environment, when meeting any resident, in which their physical, emotional, intellectual, and social wellbeing is promoted. Access regular feedback to improve information, advice and support services offered to individuals To be fully aware of and implement, as appropriate, Child Protection, Safeguarding, Policies and Procedures in accordance with TDAS's and Trafford Council policies. Work in partnership with and actively network with residents, staff, statutory, voluntary and community organisations to promote the welfare and well being of each individual person offered a service by TDAS. Play an active part in the promotion, running and delivery of work undertaken with professionals and residents living in the Refuge and Tier 2 accommodation e.g. True Colours, Back to Me, Brighter Futures, Advice Surgeries and Training for professionals.

This post is subject to DBS disclosure scheme

Applicants with minimum qualifications and experience will only be considered. Please do not send CVs, as they will not be processed.

No agencies please.

For further information please contact 0161 872 7368

Job Type: Part-time

Pay: From 15,068.00 per year

Benefits:

Company pension Cycle to work scheme Flexitime On-site parking
Work Location: In person

Application deadline: 14/08/2025