Job Description

We are seeking a highly organised and detail-focused individual to join a well-established business within the automotive industry. This role involves providing support to accounts to ensure exceptional service delivery across a wide customer base. The ideal candidate will be confident, proactive, and able to work accurately in a fast-paced environment.
This is the first step in an exciting career. Through training and development, this company are looking to progress this person through their career in account management
Key Responsibilities:

• Provide operational and administrative support to the Account Management team.
• Prepare accurate customer quotations within agreed timeframes.
• Process new vehicle orders according to customer requirements.
• Handle customer enquiries efficiently and professionally, maintaining customer records
• Work in line with customer service level agreements.
• Understand and accurately qualify customer needs.
• Build and maintain strong, professional relationships with existing customers.
• Confidently promote products and services, whilst consistently delivering a high standard of customer service.
• Prioritise tasks, manage workload, and meet deadlines under pressure.
• Demonstrate accuracy, organisation, and a strong focus on detail.
• Provide excellent service to both internal and external stakeholders.

Required Skills and Experience:

• Relevant experience in a similar support or account-focused role.
• Strong analytical skills and exceptional attention to detail.
• Minimum of 5 GCSEs (or equivalent), including Maths and English at grade C or above.
• Clear, confident communication skills, both verbal and written.
• Proficiency in Microsoft Excel, Word, Outlook, and experience with database input.
• Proactive approach with the ability to use initiative.

Structure:

• Office-based, moving to hybrid after training

If you are a graduate, or maybe someone coming to the end of your apprenticeship, looking for an exciting career move into account management, this could be the perfect opportunity for you.
Please note, due to the volume of applications we receive, we are unable to respond to every individual. If you have not heard back within 7 days, please assume your application is unsuccessful.

Skills Required