Job Description

Hypemaker is a global, award-winning, full-service creative agency. With its ability to transform perception through visual presentation and carefully curated content, it empowers brands to be relevant in the cultural landscape. The global creative studio provides total creative solutions, from insights, creative to content production and experiences, through access to our global talent network for brands around the world.

We are looking for a highly-motivated Account Director to join the Hypemaker team. The ideal candidate needs to have a track record of developing key client relationships within an agency environment, delivering successful campaigns and events from beginning to end. This is an exciting opportunity to join a fast-growing team, working with some of the best brands in the world. You will be reporting into the Director of Account Servicing, EMEA.
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The ideal candidate:

+ You have excellent written and verbal communication skills. + You are an experienced problem-solver that can think strategically.
+ You are detail-oriented with strong time management skills.
+ You are solutions focused, with the ability to manage internal and external expectations.
+ The highest level of organisation and anticipation. Bigger picture thinking is a must.
+ Understanding of Sales, Creative and Production processes.
+ Confident and able to manage demanding client relationships.
+ Able to work independently and effectively is a must.
+ You are positive and energetic - instilling enthusiasm in the team at all times.

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Responsibilities:

+ You have in-depth knowledge and understanding of how to run large branded events from a project management and production perspective. + You will be the day-to-day client contact, building and maintaining effective relationships by being a true partner to clients. Clients should trust your opinion/counsel and see you as an extension of their team.
+ You have a track record of managing high-level / top tier accounts, confidently leading conversations and delivering projects end to end.
+ You take responsibility and accountability for the work and the process on each project - you are the go-to person, both internally and externally.
+ You display strong working relationships with the Hypemaker team - you are a central cog and a vital part of the everyday operation, showing strong creative judgement and giving clear and honest feedback to teams.
+ You will have a solid understanding of processes and proactively manage projects - facilitating conversations between team members, and considering how we can make the work even better at each stage.
+ You will proactively consider how actions will affect clients; responding quickly to meet clients' needs, resolving problems and avoiding over-commitment.
+ You will identify upselling opportunities throughout live projects, understanding how to approach new opportunities with clients.
+ You will constantly think about how to nurture and grow long-term business relationships with clients.
+ You are competent with finance and legal processes, including SOW and tracking budgets alongside the Exec Producer.
+ You take the time to understand every aspect of your client's business; you show a real passion for their brand and the industry.
+ You identify and solve problems before your peers or clients. When highlighting a problem, you always have a view of what a solution might be with your client's brand front of mind. You talk about solutions, not problems.
+ Effective time management is essential. You ensure that you are delivering work on time and are conscientious with deadlines.
+ You will regularly monitor and track the team's time on paid projects, to ensure we are not over or under servicing clients.
+ You will be an administrative support including weekly updates, updating project management trackers, contracts, budgets and timelines.
+ You will report regularly to internal stakeholders on all aspects of the project.

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Requirements:

+ 6-7 years of relevant work experience in senior account management within an agency environment, working across content and events. + Able to travel for shoots within Europe.
+ European language (German specifically) is very advantageous but not essential.
+ Experience working on media campaigns at a publisher.

If you think you've got what it takes, please provide your cover letter, resume and expected salary.

This position is based and located in London. Candidate must be eligible to work in UK.

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